Technical Support Specialist

4 days ago

Hyderabad Secunderabad Telangana Gurgaon Gurugram, India beBeeSupport Full time US$ 90,000 - US$ 1,20,000

We are seeking a skilled professional to join our team as a Support Specialist. The ideal candidate will possess expertise in technical project management, stakeholder management, and solution engineering.

Responsibilities:
  • Develop innovative tools and automation for diagnostics and debugging, streamlining processes and enhancing support efficiency.
  • Apply subject matter expertise in Google's AI-driven ad products, with a focus on Performance Max, by understanding intricate functionalities to provide guidance and troubleshooting effectively.
  • Utilize data analytics to identify recurring issues and their root causes, driving operational enhancements and improving product adoption among key clients.
  • Work closely with Product and Engineering teams, providing crucial feedback to refine features, improve user experience, and address customer pain points.
  • Develop and implement automation tools for diagnostics and debugging, streamlining processes and enhancing support efficiency, leading to faster resolution times.
Required Skills and Qualifications:
  • Bachelor's degree in Engineering, Computer Science, or a related field, or equivalent practical experience.
  • Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.
  • Experience with Data/SQL and web technologies.
  • Ability to work flexible non-standard working hours in line with customer requirements.
Benefits:
  • A fast-paced and dynamic work environment.
  • Opportunities for growth and professional development.
  • A collaborative and supportive team culture.

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