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Advanced Software Technical Support Specialist
2 weeks ago
We are seeking an experienced Technical Support Engineer to join our team.
Job SummaryThe successful candidate will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions built on Java and Python with a strong focus on security technologies including PKI (Public Key Infrastructure).
- Key Responsibilities:
- Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
- Troubleshoot and resolve issues related to Java and Python-based applications.
- Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
- Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
- Write and maintain support documentation, knowledge base articles, and diagnostic tools.
- Escalate complex technical issues to senior support engineers or development teams as needed.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2-3 years of experience in a technical support or engineering role.
- Proficient in Java and Python for debugging and scripting tasks.
- Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
- Familiarity with tools such as keytool, openssl, or similar.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
Our organization offers a competitive pay package, attractive policy, medical insurance benefits, and industry-leading trainings.
OthersThis is an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms.
