Senior Technical Support Specialist

7 days ago

Malappuram, Kerala, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000

About Us:

We offer exceptional IT & Business consulting services at a competitive price to help clients realize the best value from their investments.

Our team of experienced specialists has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for business.

We enable digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe.

In this role, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions—primarily built on Java and Python, with a strong focus on security technologies including PKI (Public Key Infrastructure).

This is an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms.

Key Responsibilities:

  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Benefits:

This role offers an excellent opportunity for growth and professional development in a dynamic and supportive environment.

Join us to take your career to the next level and make a real impact in the tech industry

How to Apply:

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your relevant experience and qualifications.

  • Technical Support Professional

    1 week ago

    Malappuram, Kerala, India beBeeSupport Full time ₹ 1,00,00,000 - ₹ 1,41,00,000

    Senior Solutions Support Specialist Job Description The role of the Senior Solutions Support Specialist is pivotal in driving efficiency through continuous improvement efforts within the Distribution & Wholesale product group. This support specialist will work in tandem with Business to Business (B2B) business partners to identify, analyze, and document...

  • Technical Support Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. This role involves providing on-site support and maintenance for our equipment, as well as troubleshooting complex technical issues.This is an excellent opportunity for individuals who enjoy working with technology and have a strong problem-solving...

  • Technical Support Specialist

    1 week ago

    Malappuram, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Technical Support Specialist About the Role:This is a pivotal position that requires an individual to manage and resolve IT issues, provide exceptional customer service, and maintain optimal systems performance. Key Responsibilities:1. Incident Management: The selected candidate will be responsible for logging and resolving IT incidents via...

  • Technical Support Specialist

    7 days ago

    Malappuram, Kerala, India beBeeAccessibility Full time ₹ 23,65,284 - ₹ 35,06,852

    Job OpportunityAbout the RoleWe are seeking a detail-oriented and proactive technical support specialist to provide visual interpretation, data summarization, and navigation assistance in fast-paced technical environments.The ideal candidate will have strong communication skills, basic coding knowledge, and proficiency in Microsoft Excel.This role is an...

  • Senior Technical Support Specialist

    1 week ago

    Malappuram, Kerala, India beBeeExpertise Full time ₹ 9,00,000 - ₹ 12,00,000

    Helpdesk ExpertWe seek a highly skilled Helpdesk Technician to deliver exceptional technical support and maintain our IT systems.About the RoleThis is a senior position requiring strong technical expertise and leadership skills. As a key member of our IT department, you will provide technical assistance to users via various channels.Key...

  • Technical Product Support Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeeSupport Full time ₹ 11,80,000 - ₹ 16,33,000

    Job DescriptionWe're seeking a skilled Technical Product Support Specialist to join our team. As a key member of our support team, you will play a pivotal role in resolving complex technical issues and ensuring seamless operation of our platform.You will work closely with the engineering team, using your skills to troubleshoot advanced problems, support API...

  • Expert Technical Support Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeeTechnical Full time US$ 77,171 - US$ 98,322

    Job Title: Technical Support Specialist">Our organization is seeking a skilled and dedicated individual to fill the role of Technical Support Specialist. This position will play a vital part in ensuring that our customers receive exceptional support, fostering trust and loyalty towards our brand.">Key Responsibilities:">">Provide technical assistance to...

  • Senior Technical Support Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Technical Support Expert Job SummaryThis role is pivotal in delivering high-quality IT support to our global user base. As a senior technical resource and trusted problem solver, you will resolve complex issues while elevating the overall performance of the Service Desk by modeling excellence in execution, documentation, and customer care.**Core...

  • IT Technical Support Manager

    1 week ago

    Malappuram, Kerala, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

    Job SummaryThis is a pivotal leadership role in the daily operations of our global technical support infrastructure. As an IT Service Desk Manager, you will oversee a team of technical experts delivering 24x7 assistance to users worldwide.Key responsibilities include guiding team performance, supporting escalation management, and upholding service delivery...

  • Robotics Technical Support Specialist

    1 week ago

    Malappuram, Kerala, India beBeeAutomation Full time ₹ 10,00,000 - ₹ 16,00,000

    We are seeking a highly skilled Robotics Technical Support Specialist to join our team.The ideal candidate will provide expert technical support to channel partners and end-users in India, ensuring they have the necessary knowledge and skills to effectively use our robotics solutions.Key Responsibilities:Provide technical support to channel partners;Offer...