Technical Product Support Specialist

13 hours ago

Malappuram, Kerala, India beBeeSupport Full time ₹ 11,80,000 - ₹ 16,33,000
Job Description

We're seeking a skilled Technical Product Support Specialist to join our team. As a key member of our support team, you will play a pivotal role in resolving complex technical issues and ensuring seamless operation of our platform.

You will work closely with the engineering team, using your skills to troubleshoot advanced problems, support API integrations and contribute to improving product stability.

Required Skills and Qualifications
  • Advanced Technical Support: Handle escalated technical tickets that require an in-depth understanding of the product's infrastructure, APIs and backend systems.
  • Issue Resolution: Diagnose and resolve technical issues related to data migration, application stability and infrastructure.
  • Python Scripting: Use Python to create scripts for automating repetitive tasks, analyzing logs or building custom tools to assist in debugging and issue resolution.
  • Technical Expertise Development: Deepen your understanding of our tech stack, including APIs, databases and backend components essential for troubleshooting.
  • Cross-functional Collaboration: Collaborate with engineers to solve complex issues and effectively communicate technical information to non-technical team members.
Benefits

This position offers a unique opportunity to develop your skills and expertise in SaaS infrastructure, working with a talented team of engineers and support specialists.

You will have the chance to make a meaningful impact on our product's stability and performance, as well as contribute to the growth and success of our company.

Others

This role is ideal for someone with a strong background in technical support, keen on building their expertise in SaaS infrastructure.

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