Expert Technical Support Advocate

2 days ago

Malappuram, Kerala, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 20,00,000
Technical Support Specialist

Our organization seeks a diligent and communicative Technical Support Specialist to serve as the frontline representative for consumer products.

The successful candidate will be responsible for providing timely and effective solutions to customers with technical issues related to Windows software, hardware, and services.

  • Key Responsibilities:
  • Customer Interaction: Diagnose and resolve technical issues reported by customers via phone, chat, or email.
  • Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation.
  • Effective Communication: Clearly explain technical concepts to non-technical users.
  • Product Knowledge: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more.
  • Updates and Patches: Stay informed about product updates, patches, and known issues.
  • Issue Resolution: Escalate complex issues to higher tiers when necessary.
  • Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.
  • Case Management: Document interactions, solutions, and follow-up actions in the support system.

Required Skills and Qualifications:

  • Troubleshooting skills for post-install software issues (Windows, Office, etc.)
  • Ability to assist with device network & connectivity issues (Internet, browsing, etc.)
  • Strong communication and interpersonal skills
  • Knowledge of Microsoft products and services

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

Other Information:

The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a passion for delivering exceptional customer experiences.

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