
Expert Technical Support Specialist
12 hours ago
Job Title: Technical Support Specialist
">Our organization is seeking a skilled and dedicated individual to fill the role of Technical Support Specialist. This position will play a vital part in ensuring that our customers receive exceptional support, fostering trust and loyalty towards our brand.
">Key Responsibilities:
">- ">
- Provide technical assistance to customers via email, chat, and phone calls in a timely and effective manner;">
- Diagnose and escalate software issues to the engineering team for prompt resolution;">
- Collaborate with product and development teams to improve platform stability and customer satisfaction;">
- Document known issues and create knowledge base articles to aid future troubleshooting;">
- Assist customers with onboarding and platform configurations;">
- Monitor system health and respond proactively to minimize downtime;">
- Identify areas for improvement in support processes and automation, suggesting innovative solutions;">
Requirements:
">- ">
- Bachelor's degree in Computer Science or related field;">
- 1-3 years of experience in technical support or SaaS, preferably with global products;">
- Strong knowledge of web technologies, including debugging techniques;">
- Excellent written and verbal communication skills, with ability to manage multiple priorities in a fast-paced environment;">
- Hands-on experience with troubleshooting tools;">
- Prior experience supporting international clients an asset;">
What We Offer:
">A dynamic work environment, opportunities for growth and development, and a chance to be part of a forward-thinking organization.
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