
Senior Technical Support Specialist
15 hours ago
Helpdesk Expert
We seek a highly skilled Helpdesk Technician to deliver exceptional technical support and maintain our IT systems.
About the Role
This is a senior position requiring strong technical expertise and leadership skills. As a key member of our IT department, you will provide technical assistance to users via various channels.
Key Responsibilities:
- Offer technical support to end-users through phone, email, and remote desktop sessions
- Administer and support multiple systems, including Windows Server and Linux O/S
- Maintain accurate records of all tickets worked, including problem, solution, user, initiation time, completion time, and user satisfaction
- Collaborate with the wider group's Helpdesk function
Required Skills and Qualifications:
- Previous experience in Helpdesk or a similar role
- Excellent interpersonal, communication skills, and phone etiquette
- Strong passion for helping others
- Fluency in English language
- Proficiency in Windows Server (all versions)
- Microsoft Exchange knowledge
- Linux OS familiarity
- Remote Support experience
- Knowledge of SQL
- Good understanding of Networking concepts (DHCP, DNS, etc)
- Fortinet experience is advantageous but not essential
What We Offer:
This is a challenging and rewarding role that offers opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
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