Senior Technical Support Specialist

15 hours ago


Malappuram, Kerala, India beBeeExpertise Full time ₹ 9,00,000 - ₹ 12,00,000

Helpdesk Expert

We seek a highly skilled Helpdesk Technician to deliver exceptional technical support and maintain our IT systems.

About the Role

This is a senior position requiring strong technical expertise and leadership skills. As a key member of our IT department, you will provide technical assistance to users via various channels.

Key Responsibilities:

  • Offer technical support to end-users through phone, email, and remote desktop sessions
  • Administer and support multiple systems, including Windows Server and Linux O/S
  • Maintain accurate records of all tickets worked, including problem, solution, user, initiation time, completion time, and user satisfaction
  • Collaborate with the wider group's Helpdesk function

Required Skills and Qualifications:

  • Previous experience in Helpdesk or a similar role
  • Excellent interpersonal, communication skills, and phone etiquette
  • Strong passion for helping others
  • Fluency in English language
  • Proficiency in Windows Server (all versions)
  • Microsoft Exchange knowledge
  • Linux OS familiarity
  • Remote Support experience
  • Knowledge of SQL
  • Good understanding of Networking concepts (DHCP, DNS, etc)
  • Fortinet experience is advantageous but not essential

What We Offer:

This is a challenging and rewarding role that offers opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



  • Malappuram, Kerala, India beBeeSupport Full time ₹ 1,00,00,000 - ₹ 1,41,00,000

    Senior Solutions Support Specialist Job Description The role of the Senior Solutions Support Specialist is pivotal in driving efficiency through continuous improvement efforts within the Distribution & Wholesale product group. This support specialist will work in tandem with Business to Business (B2B) business partners to identify, analyze, and document...


  • Malappuram, Kerala, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Microsoft 365 Technical Support SpecialistThis is a technical support role where you will be responsible for providing Level 2 application support and incident management for Microsoft 365 product applications.


  • Malappuram, Kerala, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. This role involves providing on-site support and maintenance for our equipment, as well as troubleshooting complex technical issues.This is an excellent opportunity for individuals who enjoy working with technology and have a strong problem-solving...


  • Malappuram, Kerala, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

    Technical Support SpecialistThis is a challenging role that requires strong technical skills and excellent communication skills. As a Technical Support Specialist, you will be responsible for resolving complex technical issues created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the...


  • Malappuram, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Technical Support Specialist About the Role:This is a pivotal position that requires an individual to manage and resolve IT issues, provide exceptional customer service, and maintain optimal systems performance. Key Responsibilities:1. Incident Management: The selected candidate will be responsible for logging and resolving IT incidents via...


  • Malappuram, Kerala, India beBeeSupport Full time ₹ 11,80,000 - ₹ 16,33,000

    Job DescriptionWe're seeking a skilled Technical Product Support Specialist to join our team. As a key member of our support team, you will play a pivotal role in resolving complex technical issues and ensuring seamless operation of our platform.You will work closely with the engineering team, using your skills to troubleshoot advanced problems, support API...


  • Malappuram, Kerala, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

    Job SummaryThis is a pivotal leadership role in the daily operations of our global technical support infrastructure. As an IT Service Desk Manager, you will oversee a team of technical experts delivering 24x7 assistance to users worldwide.Key responsibilities include guiding team performance, supporting escalation management, and upholding service delivery...


  • Malappuram, Kerala, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Technical Support Expert Job SummaryThis role is pivotal in delivering high-quality IT support to our global user base. As a senior technical resource and trusted problem solver, you will resolve complex issues while elevating the overall performance of the Service Desk by modeling excellence in execution, documentation, and customer care.**Core...


  • Malappuram, Kerala, India beBeeTechnical Full time US$ 77,171 - US$ 98,322

    Job Title: Technical Support Specialist">Our organization is seeking a skilled and dedicated individual to fill the role of Technical Support Specialist. This position will play a vital part in ensuring that our customers receive exceptional support, fostering trust and loyalty towards our brand.">Key Responsibilities:">">Provide technical assistance to...


  • Malappuram, Kerala, India beBeeTechnical Full time ₹ 25,00,000 - ₹ 40,00,000

    Technical Support SpecialistThe Technical Support Specialist plays a vital role in delivering seamless audio-visual support for global meetings, events, and webcasts.This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies to ensure operations are running smoothly.Providing top-notch support to users and...