Technical Support Engineer
1 month ago
Talent Nexa Consulting is seeking a highly skilled Technical Support Engineer to join our team. As a key member of our support operations, you will be responsible for providing top-tier technical assistance to users across various product categories.
We are looking for an individual with 4+ years of experience in a Support Engineering role, possessing strong creative problem-solving skills and excellent written and spoken communication skills in English. You should have the ability to work US Pacific time hours and participate in a PagerDuty rotation schedule.
The ideal candidate will have in-depth knowledge of the modern web application stack, including databases (PostgreSQL, MongoDB, SQL Server, MySQL, or Oracle), REST APIs, Linux and command-line tools, containerization (Docker, Kubernetes), scripting languages (Python, shell, or Rust), and cloud infrastructure (AWS, Azure, or GCP).
Our company offers a competitive salary range of $80,000-$120,000 per annum, depending on location and experience. This position is based in India, but we offer remote work options with flexibility. If based locally, there is also an option to work from our Bangalore office.
You will collaborate with internal teams to enhance user experience, engage in creative problem-solving, and develop side projects to explore platform features. We encourage passion for solving customer problems and building positive customer relationships. With a focus on technical support, this role requires proficiency in backend languages/frameworks (Java/Spring Boot or JavaScript/Node.js) and experience in backend or full-stack engineering.
In addition to your technical expertise, we value individuals who can contribute to a dynamic and supportive work environment. If you are passionate about delivering exceptional customer experiences and possess the necessary skills, we would love to hear from you.
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