Channel Partner Management Specialist

2 days ago

Kannur, Kerala, India beBeeOperations Full time ₹ 18,00,000 - ₹ 25,40,000
Channel Operations Manager Job

Our organization is seeking a highly skilled and experienced Channel Operations Manager to join our team. As a Channel Operations Manager, you will be responsible for supporting the channel partner ecosystem by responding to inbound requests and inquiries related to the Nextwave partner program.

  • Key Responsibilities:
    • Provide operational support to the Nextwave partner program by responding to inbound requests from channel partners and internal stakeholders.
    • Ensure accurate partner program compliance data.
    • Deal Registration exception process handling.
    • Partner Locator (SFDC based tool) data updates and troubleshooting.
    • Partner applications and onboarding.
    • Act as liaison for the Global Ecosystem Operations team with cross-functional teams such as Finance, Theater Sales Ops, Data Governance, and IT.
    • Lead and support the defining, implementation, and enablement of business process improvements.
    • Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization.
    • Assist with tool maintenance and data clean-up projects (SFDC hygiene, etc.).
    • Document processes and procedures on an ongoing basis.
  • Requirements:
    • 10+ years of relevant experience managing, investigating, resolving high-volume cases using an email-based ticketing system or something similar.
    • Strong customer service skills and attention to detail.
    • Effective communicator that can get participants passionate about topics being presented with solid verbal, written, and presentation skills for all levels in the organization.
    • Experience collaborating with cross-functional teams.
    • Experience with G-suite (Sheets, Docs, Slides), ServiceNow, and SFDC (sales hygiene, reporting, maintenance), data governance/data hygiene activities.
    • Demonstrated experience taking ownership of a business domain or managing a business process and being accountable to stakeholders.
    • Nice to have in a related or similar field, but not required:
      • Experience supporting Ecosystem/Channel sales organizations - partners, distributors, cloud service providers, system integrators, etc.
      • Experience supporting a partner program and its various components (e.g., onboarding, compliance, deal registration, rebates and incentives, partner master data management, etc.).
      • Experience identifying Ecosystem process issues, building recommendations, and implementing strategies to optimize performance.
      • Building and distributing enablement and training materials on various sales operations processes.
  • Benefits:
    • We offer a dynamic and innovative work environment that fosters collaboration and growth opportunities.
    • Our team is committed to providing exceptional support to our customers and partners.
    • We believe in investing in our employees' development and well-being.
    • Our organization values diversity, equity, and inclusion and strives to create a workplace where everyone feels valued and respected.
  • Additional Information:
    • Our organization is dedicated to creating a safe and inclusive workplace culture.
    • We are committed to ensuring equal employment opportunities for all qualified applicants without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

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