
Senior Technical Support Manager
2 days ago
Job Title: Technical Customer Support Lead
- This role involves leading customer support processes and outcomes. As a technical expert, you will be responsible for ensuring that our customers receive high-quality support.
The ideal candidate will have a strong background in technical customer support and experience in leading teams. They should possess excellent written and verbal communication skills, as well as the ability to manage multiple priorities in a fast-paced environment.
- Experience with support ticketing systems like Jira Service Desk is required. Additionally, understanding of technical systems, APIs, and SQL is highly desirable.
- Required skills include:
- Excellent written and verbal communication skills to convey technical concepts clearly and professionally.
- Highly organized with the ability to manage multiple priorities in a fast-paced environment.
- Strong analytical skills with intermediate to advanced proficiency in Excel and data sets.
Requirements:
- 5-7 years of experience in SaaS technical support, customer operations, or similar project-focused roles.
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