Senior Technical Support Manager

2 days ago


Coimbatore, Tamil Nadu, India beBeeTechnical Full time ₹ 25,00,000 - ₹ 30,00,000

Job Title: Technical Customer Support Lead

  • This role involves leading customer support processes and outcomes. As a technical expert, you will be responsible for ensuring that our customers receive high-quality support.

The ideal candidate will have a strong background in technical customer support and experience in leading teams. They should possess excellent written and verbal communication skills, as well as the ability to manage multiple priorities in a fast-paced environment.

  • Experience with support ticketing systems like Jira Service Desk is required. Additionally, understanding of technical systems, APIs, and SQL is highly desirable.

  • Required skills include:
  • Excellent written and verbal communication skills to convey technical concepts clearly and professionally.
  • Highly organized with the ability to manage multiple priorities in a fast-paced environment.
  • Strong analytical skills with intermediate to advanced proficiency in Excel and data sets.

Requirements:

  • 5-7 years of experience in SaaS technical support, customer operations, or similar project-focused roles.


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