Technical Support Specialist

24 hours ago

Coimbatore, Tamil Nadu, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

Job Opportunity: We are seeking a highly skilled Technical Support Specialist to join our team.

The ideal candidate will have excellent technical skills and the ability to provide top-notch support to our customers. This includes providing technical assistance, troubleshooting issues, and resolving complex problems.

  • Responsibilities:
  • Provide technical support and configuration for various applications and systems.
  • Support customers via phone, email, and chat.
  • Participate in on-call rotations and provide 24/7 support as needed.
  • Document technical requirements and processes.
  • Collaborate with cross-functional teams to resolve complex issues.
Mandatory Skills:
  • Experience with vendor applications, including Smartstream Cash Management (CMS) version 4, Control Process Designer, and Smart Schema.
  • Excellent communication and interpersonal skills.
  • Familiarity with change management, release planning, and deployment strategies.
  • Knowledge of Oracle 19 SQL scripting and Oracle database concepts.
  • Linux shell scripting and support.
  • Ability to package and manage configuration/code changes into releases and apply to production.
  • JBoss 8 server knowledge, configuration, and support, error log analysis, and WAR file deployment.
  • JMS Queue processing and principles.
  • GitHub software management and automated deployment via CI/CD pipeline.
Nice-to-Have Skills:
  • Proactive and self-starting individual with high levels of ownership and accountability.
  • Strong analytical skills with an ability to understand complex workflows.
  • Proven ability to organize and prioritize own workload and drive results.
  • Decision-making skills and sound judgments.
  • Flexibility to adapt to urgent tasks and undertake longer-term solutions.
  • Strong problem-solving skills employing a logical approach.
  • Collaboration and partnering across the firm.
  • High attention to detail.

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