Technical Support Specialist
17 hours ago
We are seeking a highly skilled and motivated Technical Support Specialist to join our dynamic End User Services team. As a key member of our team, you will play a vital role in delivering world-class IT support to our domestic and international users.
Your primary responsibility will be to provide face-to-face technical support for hardware, software, and corporate mobile devices. You will also be responsible for addressing tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
In addition to these responsibilities, you will also be expected to support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments. This will involve conducting remote troubleshooting and guiding users through resolutions using ServiceNow for incident management, asset tracking, and user request handling.
To be successful in this role, you will need to possess excellent problem-solving skills and a proactive mindset. You should also have a strong working knowledge of ServiceNow or similar ITSM tools, as well as expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
We offer a collaborative and user-friendly team space where employees can drop in for help. Our goal is to make technology accessible, reliable, and user-friendly for all our users.
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Technical Support Specialist
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Coimbatore, Tamil Nadu, India beBeeSupport Full time ₹ 18,00,000 - ₹ 25,50,000">Job Title: Technical Support Specialist">We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have extensive knowledge of software development and customer support principles.">
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