Technical OpenText Platform Support Expert

4 days ago

Coimbatore, Tamil Nadu, India beBeeOpenText Full time ₹ 15,00,000 - ₹ 20,00,000
Production Support Specialist - OpenText Platforms

Job Description:

  • Provide advanced technical support for OpenText Core Capture and Extended ECM Content Server, ensuring seamless production operations.
  • Monitor, analyze, and resolve application and integration issues across capture processes, collaborating with cross-functional teams to optimize performance.
  • Oversee the management and support of OpenText SaaS-deployed platforms, adhering to cloud operations best practices and standards.
  • Perform in-depth system health checks, log analysis, performance tuning, and error resolution, utilizing technical expertise to identify and implement solutions.
  • Support and administer OpenText Directory Services (OTDS), including user and role provisioning, as well as implementing custom configurations and system enhancements.

Required Skills and Qualifications:

  • At least 4 years of hands-on experience in supporting OpenText Core Capture (including v24.x and 25.x) and Extended ECM Content Server (v23.x).
  • Proven expertise in OpenText SaaS platforms, including understanding of cloud deployment and support models.
  • Proficiency in OpenText Directory Services (OTDS) – configuration and maintenance.
  • Strong experience in integrating xECM with enterprise systems via REST/SOAP APIs.

Candidate Profile:

  • Familiarity with document-centric business processes and records management concepts.
  • Solid analytical and problem-solving skills, with ability to analyze logs and system behavior.
  • Experience with ITIL-based production support processes is a plus.

Preferred Skills:

  • OpenText certifications in xECM or Core Capture.
  • Exposure to Agile or DevOps environments.
  • Familiarity with automation tools, scripting (e.g., PowerShell, JavaScript), and monitoring solutions.

Benefits:

This is an excellent opportunity for a skilled Production Support Specialist to join our team and contribute to the success of our OpenText platform operations.

Others:

As a key member of our team, you will have the opportunity to work on challenging projects, collaborate with experienced professionals, and develop your skills and expertise in OpenText technologies.

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