Chief Technical Liaison

22 hours ago

Coimbatore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 16,00,000 - ₹ 2,02,50,000
Senior Support Engineer Position

We are seeking a highly skilled Senior Support Engineer to join our team. This individual will be responsible for delivering exceptional technical support and collaborating with cross-functional teams to ensure customer adoption, satisfaction, and retention.

Key Responsibilities:
  • Act as the primary technical contact for high-value accounts.
  • Own critical cases end-to-end, ensuring SLA compliance and timely updates.
  • Perform deep troubleshooting across multi-component and multi-environment setups.
  • Maintain high-quality, structured RCAs for escalations.
Technical Expertise:
  • Serve as a subject matter expert in Cloud Platforms, Data Platforms, Privacera Platform, Security & Governance, and DevOps & Automation.
Mentorship & Enablement:
  • Mentor and guide Support Engineers.
  • Lead knowledge-sharing sessions, improve KB articles, runbooks, and troubleshooting guides.
  • Conduct peer case reviews for quality and completeness.
Cross-Functional Collaboration:
  • Partner with Engineering for bug triage and fixes.
  • Collaborate with Product Management to provide roadmap and feature feedback.
  • Coordinate with Solutions Engineering and CX Ops for seamless handoffs.
Qualifications:
  • 5+ years in technical support or customer-facing engineering.
  • Expertise in cloud services, big data platforms, and data governance.
  • Strong debugging/problem-solving skills in distributed environments.
  • Ability to manage high-severity incidents calmly and effectively.

We offer a growth path with opportunities for advancement, including the role of Principal Support Engineer — Strategic.

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