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Technical Support Engineer

2 weeks ago

Coimbatore, Tamil Nadu, India beBeeEndpoint Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Title:

We are seeking a skilled Endpoint Support Professional to manage our Azure Virtual Desktop and SCCM environment. The ideal candidate will have a strong technical background and process focus on managing endpoint systems and associated technologies.

Key Responsibilities:

  • Deliver technology solutions within the roadmap on schedule and with high quality.
  • Provide guidance and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance.
  • Support operations teams, develop root cause analysis and preventative analysis.
  • Provide technical support with expert knowledge and act as an escalation point for the Client Services Team.
  • Facilitate support for End User Computing environment focusing on Endpoint Security Protection and application management.
  • Partner with Engineering teams to develop solutions.
  • Manage Azure Virtual Desktop (AVD) environment including creating images, deploying VMs, and monitoring VM performance.
  • Develop automated solutions for deploying software packages, application patches/updates, and workstation images.
  • Engineer and support multiple Windows desktop images.
  • Manage the entire lifecycle of global standard desktop and laptop models.
  • Maintain desktop images and modify SCCM task sequences as needed.
  • Monitor and address alerts from desktops using CyberArk.
  • Manage and support PXE environment 1E products.
  • Provide level 3 support for escalated end-user issues.
  • Manage Microsoft and 3rd party patch deployments.
  • Packaging, testing, and deploying new applications as needed.
  • Collaborate with the team within objectives for the End User Computing environment.
  • Maintain and expand existing Knowledge Base.
  • Create new and maintain existing support documents to Maintain high standards in quality in the delivery of End User Computing services.
Required Skills and Qualifications:
  • Possess desktop support experience in an enterprise environment.
  • Proven experience with Windows 7/10, Active Directory Structure, and Managing Group Policies.
  • Experience developing and testing software packages using Install shield or equivalent.
  • Skills managing a CDI environment (Azure Virtual Desktop preferred).
  • Expert-level experience within SCCM administration, Patch Management, Imaging, Scripting, MSI, Packaging & Automation.
  • Expert-level experience within End Point Protection Engineering.
  • Experience managing desktop environment using Microsoft Intune.
  • 5 years' experience with administering and deploying software using SCCM in a global environment, developing and maintaining workstation images using SCCM.
  • Expert-level proficiency in patch management including bios and firmware updates, service pack upgrades, and application-based updates.
  • Basic Database Administration experience particularly in SQL Server.
Education Requirements:
  • Bachelor's degree from an accredited college or university.