
Technical Support Engineer
3 days ago
Role & responsibilities
PFB JD, kindly consider the candidates only if they are fine with below pointers:
24/7 Support processMonthly rotation of shifts and week offsWFO from office all 5 days (Mon to Fri), If Sat and Sun are normal working days then its WFHJob Description
Role: Technical Support Agent
Description: Technical Support Agent will troubleshoot and re debugging, networking and system administration.
Qualifications and Experience:
1. Bachelors degree in Computer Science, Information Technology, or related field of study
2. 2 or more years of IT experience
3. System/network administrator level knowledge of Linux/Unix or Windows operating systems
4. Knowledge of Networking fundamentals (TCP/IP, Routing, Load Balancing, etc.)
5. Solid knowledge of web technologies (HTTP, HTML, DNS, TCP, etc.) and REST APIs
6. Hands-on experience in developing and maintaining API Proxies with Apigee On-Premises Deployment Kit (OPDK)
7. Basic understanding of Cassandra, Postgres DB and Zookeeper
8. Strong analytical and problem solving skills
9. Excellent written and verbal communication skills
10. Customer Support Experience
Technical Needs: Google Apigee with troubleshooting skills
Domain Needs: Soft Skills, Cloud and Apigee Knowledge
Responsibilities:
1. Own, troubleshoot and resolve customer problems through effective technical diagnosis and resolution
2. Create and deliver high quality incident reports for customers critical issues
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