Technical Support Engineer

3 days ago

Coimbatore, Tamil Nadu, India Cloudxtreme Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities

PFB JD,  kindly consider the candidates only if they are fine with below pointers:

24/7 Support processMonthly rotation of shifts and week offsWFO from office all 5 days (Mon to Fri), If Sat and Sun are normal working days then its WFHJob Description

Role: Technical Support Agent

Description: Technical Support Agent will troubleshoot and re debugging, networking and system administration.

Qualifications and Experience:

1. Bachelors degree in Computer Science, Information Technology, or related field of study

2. 2 or more years of IT experience

3. System/network administrator level knowledge of Linux/Unix or Windows operating systems

4. Knowledge of Networking fundamentals (TCP/IP, Routing, Load Balancing, etc.)

5. Solid knowledge of web technologies (HTTP, HTML, DNS, TCP, etc.) and REST APIs

6. Hands-on experience in developing and maintaining API Proxies with Apigee On-Premises Deployment Kit (OPDK)

7. Basic understanding of Cassandra, Postgres DB and Zookeeper

8. Strong analytical and problem solving skills

9. Excellent written and verbal communication skills

10. Customer Support Experience

Technical Needs: Google Apigee with troubleshooting skills

Domain Needs: Soft Skills, Cloud and Apigee Knowledge

Responsibilities:

1. Own, troubleshoot and resolve customer problems through effective technical diagnosis and resolution

2. Create and deliver high quality incident reports for customers critical issues

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