Technical Support Executive

2 days ago

Coimbatore, Tamil Nadu, India Talentgigs Full time ₹ 6,00,000 - ₹ 12,00,000 per year

JD: Customer Support Executive

Experience: 1year.

Location: Coimbatore.

JD:

The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success using our platforms. The job involves handling and resolving complex technical and functional queries from customers across the globe.

· Taking ownership of customer issues reported and seeing problems through to resolution

· Researching, diagnosing, troubleshooting and identifying solutions to resolve application issues

· Ask customers targeted questions to quickly understand the root of the problem

· Refer to internal database or external resources to provide accurate tech solutions

· Search product documents to verify if reported problems are already known issues with a defined resolution plan

· Assisting in qualification/replication of the reported issue in an appropriate customer environment

· Information gathering to ensure complete availability of details required for root cause analysis

· Manage customer expectations regarding estimated response times for issue resolution.

· Ensure speed and quality of help received.

· Respond to tickets, answering all customer concerns

· Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.

· Be responsible for important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score.

· Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

· Problem routing/escalation to next level support where required

· Ability to multitask in a fast-paced environment

· Strong active listening skills and excellent written and oral communications skills

· Document all communication via ticketing systems

· Gather the required information necessary in order to best handle customer software and technical inquiries

· Expertise working with Microsoft Excel Excellent ability to learn and articulate software-related and technical concepts.

  • Technical Support Executive

    7 days ago

    Coimbatore, Tamil Nadu, India Izee Manpower Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Hiring for Technical Support role with 3–4 yrs of international voice experience. Must have strong troubleshooting skills & knowledge of GCP/G Suite products. Drop CV at or call @ Share if you have relevant exp

  • Technical Support Engineer

    2 days ago

    Coimbatore, Tamil Nadu, India Talentgigs Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role: Technical Support Executive - VoiceExperience: 1year.Location: Coimbatore.JD:The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking...

  • IT Support Engineer

    2 weeks ago

    Coimbatore, Tamil Nadu, India MEF Tech Support Private Limited Full time ₹ 24,00,000 - ₹ 36,00,000 per year

    Job Summary:We are looking for a skilled and proactive IT Support Engineer with 4 years of hands-on experience in troubleshooting, maintaining IT infrastructure, and providing technical support to end users. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a customer-oriented mindset to ensure smooth IT...

  • Customer Support Executive

    2 weeks ago

    Coimbatore, Tamil Nadu, India sarainfotech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Support Executive, located in Coimbatore. The Customer Support Executive will be responsible for answering customer queries, providing online support, ensuring customer satisfaction, and delivering exceptional customer service. This role...

  • Technical Support Executive

    4 days ago

    Coimbatore, Tamil Nadu, India Cal4Care Group Full time ₹ 40,000 - ₹ 60,000 per year

    Job descriptionGood communication skills in English.Basic desktop / computer hardware knowledge is an added advantage.Must be based in Coimbatore or willing to relocate.Research and identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues, including account setup and network configurationAsk customers targeted questions to...

  • Technical Support Engineer

    1 week ago

    Coimbatore, Tamil Nadu, India Infygain Technologies Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    We are seeking a dedicated and skilled Technical Support Engineer to provide both on-site and remote technical support for our clients. The ideal candidate will be responsible for handling system installations, troubleshooting hardware and software issues, configuring operating systems, and maintaining peripheral devices. The role also includes hands-on...

  • Technical Support Agent

    7 days ago

    Coimbatore, Tamil Nadu, India Izee Manpower Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    MNC OPENINGSRole- Technical support-International voiceExp-3+yrsupto- 6LPAGraduation is MustLoc- coimbatoreImmediate joinersImportant skills- GCP ( Google cloud is must),trouble shootingcontact - /

  • Customer Support Executive

    2 weeks ago

    Coimbatore, Tamil Nadu, India Talentien Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role: Customer Support Executive/ Process AssociateTalentien Global Solutions is hiring an on-site Customer Support Executive in India to join our frontline support team—handling inbound customer inquiries across email, and chat while owning timely resolution and escalation workflows.Role & ResponsibilitiesHandle inbound customer inquiries via email, and...

  • Technical Support Engineer

    3 weeks ago

    Coimbatore, Tamil Nadu, India, Tamil Nadu Talentgigs Full time

    Role: Technical Support Executive - VoiceExperience: 1year.Location: Coimbatore.JD:The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking...

  • Java Technical Support Engineer

    1 week ago

    Coimbatore, Tamil Nadu, India Hash Agile Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're looking for a 7+yrs of Java Technical Support Engineer with strong problem-solving skills and expertise in Java, SQL, and application support to join our growing team. If you thrive in a 24x7 rotational support environment and enjoy troubleshooting complex technical issues, this role is for youKey ResponsibilitiesMonitor alerts, analyse logs, and...