IT Support Engineer

1 day ago

Coimbatore, Tamil Nadu, India MEF Tech Support Private Limited Full time ₹ 24,00,000 - ₹ 36,00,000 per year

Job Summary:

We are looking for a skilled and proactive IT Support Engineer with 4 years of hands-on experience in troubleshooting, maintaining IT infrastructure, and providing technical support to end users. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a customer-oriented mindset to ensure smooth IT operations across the organization.

Technical Support & Troubleshooting:

  • Provide Level 1 and Level 2 support for hardware, software, network, and system issues.
  • Diagnose and resolve system, application, and connectivity problems within defined SLAs.
  • Escalate complex issues to senior engineers or vendors when necessary.
  • Support remote users via VPN, remote desktop, or helpdesk tools.

System & Network Maintenance:

  • Monitor, maintain, and troubleshoot LAN/WAN, Wi-Fi, routers, switches, and firewalls.
  • Perform routine maintenance on systems, servers, and backups.
  • Assist in installation, configuration, and updates of operating systems, antivirus, and business applications.
  • Support cloud-based tools such as Microsoft 365, Cloud Workspace, or Azure AD.

Asset & Access Management:

  • Maintain IT inventory records for systems, peripherals, and licenses.
  • Manage user accounts, permissions, and security settings (Active Directory, email, etc.).
  • Ensure compliance with company IT and data security policies.

Documentation & Reporting:

  • Maintain detailed documentation of incidents, resolutions, and system configurations.
  • Generate regular reports on IT performance, ticket trends, and system uptime.

Collaboration & Continuous Improvement:

  • Work closely with internal teams to support infrastructure and technology projects.
  • Suggest and implement improvements for system performance and IT processes.
  • Train end-users on best practices and new tools or updates.

Required Skills & Qualifications:

  • Bachelor's Degree in IT, Computer Science, or a related field.
  • 3–5 years of experience in IT support or systems administration.
  • Strong knowledge of Windows and/or macOS environments.
  • Experience with networking (TCP/IP, DNS, DHCP), printers, and shared drives.
  • Familiarity with ticketing systems.
  • Very good understanding of cybersecurity and backup solutions.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and manage multiple tasks effectively.

Job Types: Full-time, Permanent

Pay: ₹30, ₹50,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Microsoft Certified: Modern Desktop Administrator Associate
  • ITIL Foundation Certification

Cisco CCNA (preferred)

  • Must be willing to work in rotational shifts: 8:00 AM – 5:00 PM and 1:00 AM – 10:00 PM.

Experience:

  • IT support: 4 years (Required)

Work Location: In person

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