Customer Support Executive

2 days ago

Coimbatore, Tamil Nadu, India Talentien Full time

Role: Customer Support Executive/ Process Associate

Talentien Global Solutions is hiring an on-site Customer Support Executive in India to join our frontline support team—handling inbound customer inquiries across email, and chat while owning timely resolution and escalation workflows.

Role & Responsibilities

  • Handle inbound customer inquiries via email, and live chat; provide accurate, timely solutions within defined SLAs.
  • Log, triage, and resolve tickets using the helpdesk ticketing system; update knowledge base articles for recurring issues.
  • Escalate complex or high-priority issues to technical teams and follow through until closure, maintaining clear communication with customers.
  • Meet individual and team KPIs including first-contact resolution, response time, and customer satisfaction scores.
  • Document interactions, maintain accurate records, and contribute to process-improvement initiatives to reduce repeat contacts.

Skills & Qualifications
Must-Have

  • Helpdesk Ticketing
  • Phone Support
  • Email Support
  • Live Chat Support
  • CRM
  • SLA Management
  • Troubleshooting
  • MS Excel

Benefits & Culture Highlights

  • On-site role with structured training, clear career progression, and performance-linked incentives.
  • Collaborative, metrics-driven culture focused on continuous learning and customer obsession.
  • Regular coaching, access to product training, and opportunities to transition into technical support or quality roles.

Location & Work Type: Coimbatore - Full-Time
If you are a customer-focused, process-oriented support professional with strong troubleshooting instincts and experience managing tickets across email, and chat, we encourage you to apply to join Talentien Global Solutions' support team and help us deliver exceptional customer experiences.

Skills: ticket handling,chat,nonvoice,customer support

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