Customer Support

2 days ago

Coimbatore, Tamil Nadu, India TeachEdison Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Company Overview

TeachEdison is an innovative Education Technology company specializing in creating high-performance software for educators. We are dedicated to enhancing knowledge commerce with our flagship product, EdisonOS, a powerful operating system designed to revolutionize the educational landscape. Based in Bangalore, our dynamic team of 11-50 employees is committed to delivering advanced solutions in the software development industry. Visit us at

Job Overview

We are seeking a dedicated Customer Support professional to join our team at TeachEdison. This is a full-time, junior-level position based in Coimbatore. The ideal candidate will have 1 to 3 years of relevant work experience. You will play a vital role in ensuring that our clients receive exceptional service and support, facilitating a seamless experience with our products.

Qualifications and Skills

  • Experience with ticketing systems to efficiently manage and resolve customer queries. (Mandatory skill)
  • Email support expertise to communicate effectively with clients and provide timely solutions. (Mandatory skill)
  • Proficiency in American English to ensure clear and concise communication with customers. (Mandatory skill)
  • Excellent customer service skills to foster positive interactions and maintain client satisfaction.
  • Strong communication abilities to articulate issues, solutions, and updates to customers clearly.
  • Escalation handling skills to identify and prioritize urgent cases ensuring swift resolution.
  • Product knowledge to understand and effectively address customer queries regarding our offerings.
  • Detail-oriented with the ability to document interactions for continuous improvement of support processes.

Roles and Responsibilities

  • Provide outstanding customer support through various channels ensuring high satisfaction.
  • Utilize ticketing systems to track, manage, and resolve customer inquiries efficiently.
  • Handle email support for accurate and timely response to customer queries and concerns.
  • Develop a thorough understanding of our products to offer informed and effective assistance.
  • Communicate complex technical information in layman's terms to customers when necessary.
  • Escalate issues to higher-level support or management following standard protocols.
  • Gather customer feedback to relay insight and suggestions for product and service improvements.
  • Maintain accurate records of customer interactions to assist in building a knowledge base.

  • Customer Support

    1 week ago

    Coimbatore, Tamil Nadu, India TeachEdison Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company OverviewTeachEdison is an innovative Education Technology company dedicated to developing high performance software solutions for educators. Our flagship product, EdisonOS, is a comprehensive operating system designed for the knowledge commerce industry. With a dynamic team of 11-50 employees, TeachEdison aims to enhance the educational experience...

  • Customer Support

    2 days ago

    Coimbatore, Tamil Nadu, India TeachEdison Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company OverviewTeachEdison is an innovative Education Technology company dedicated to developing high performance software solutions for educators. Our flagship product, EdisonOS, is a comprehensive operating system designed for the knowledge commerce industry. With a dynamic team of 11-50 employees, TeachEdison aims to enhance the educational experience...

  • Customer Support Executive

    10 hours ago

    Coimbatore, Tamil Nadu, India sarainfotech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Support Executive, located in Coimbatore. The Customer Support Executive will be responsible for answering customer queries, providing online support, ensuring customer satisfaction, and delivering exceptional customer service. This role...

  • Customer Support Associate

    6 days ago

    Coimbatore, Tamil Nadu, India Glint Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Glint is India's first hyperlocal tech driven platform which offers subscription commerce automotive services to its consumers—often younger, affluent urbanites—a convenient, personalized, and, often lower-cost way to buy what they want and need. Glint's unique technology platform offers customers a variety of services for their automobiles. Customers...

  • Customer Support Specialist

    2 days ago

    Coimbatore, Tamil Nadu, India TeachEdison Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company OverviewTeachEdison is an innovative Education Technology company specializing in developing high-performance software for educators. With a team of 11-50 employees, we are pioneering the creation of EdisonOS, a robust operating system designed to enhance knowledge commerce. Headquartered in Bangalore, TeachEdison operates within the Software...

  • Head of Customer Support

    2 days ago

    Coimbatore, Tamil Nadu, India Kovai Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.At , we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions. Our...

  • SaaS Customer Support

    2 weeks ago

    Coimbatore, Tamil Nadu, India RunLoyal: Pet Software Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title:SaaS Customer Support (US phone support mandatory)Company:RunLoyalLocation:India,CoimbatoreType:Full-timeAbout RunLoyalRunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building...

  • Customer Support Representative

    1 week ago

    Coimbatore, Tamil Nadu, India Nigaran Green Energy Solutions Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Customer Support Representative – Solar ProjectsLocation: CoimbatoreDepartment: Customer ServiceEmployment Type: Full-TimeAbout UsNigaran Green Energy Solutions is a leading solar energy solutions provider committed to delivering sustainable and cost-effective solar power to residential, commercial, and industrial customers. Our team is dedicated to...

  • Customer Support Associate

    6 days ago

    Coimbatore, Tamil Nadu, India Green Apple HR Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Description:Job DescriptionSupport to develop business through online or offline (leads conversion). Adherence service procedures, policies and standards.Monitor on time delivery of product purchased by online customers.Achieve the online sales target assigned.Verify all the online sale (Transaction paid/ Fraud alert).Keep focus on customer experience...

  • Customer Support Lead

    4 days ago

    Coimbatore, Tamil Nadu, India CISPRO TRAINING AND PLACEMENT PRIVTAE LIMITED Full time ₹ 4,23,240 per year

    Job Position : Customer Support LeadLocation : CoimbatoreQualification : Any DegreeExperience : 3+ years of experience in a technical customer support role, ideally supporting a SaaS product or mobile/web application.Required Qualifications:· 1+ years of proven leadership or supervisory experience managing a small team.· Expert knowledge of customer...