Customer Support

6 days ago

Coimbatore, Tamil Nadu, India TeachEdison Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Company Overview

TeachEdison is an innovative Education Technology company specializing in creating high-performance software for educators. We are dedicated to enhancing knowledge commerce with our flagship product, EdisonOS, a powerful operating system designed to revolutionize the educational landscape. Based in Bangalore, our dynamic team of 11-50 employees is committed to delivering advanced solutions in the software development industry. Visit us at

Job Overview

We are seeking a dedicated Customer Support professional to join our team at TeachEdison. This is a full-time, junior-level position based in Coimbatore. The ideal candidate will have 1 to 3 years of relevant work experience. You will play a vital role in ensuring that our clients receive exceptional service and support, facilitating a seamless experience with our products.

Qualifications and Skills

  • Experience with ticketing systems to efficiently manage and resolve customer queries. (Mandatory skill)
  • Email support expertise to communicate effectively with clients and provide timely solutions. (Mandatory skill)
  • Proficiency in American English to ensure clear and concise communication with customers. (Mandatory skill)
  • Excellent customer service skills to foster positive interactions and maintain client satisfaction.
  • Strong communication abilities to articulate issues, solutions, and updates to customers clearly.
  • Escalation handling skills to identify and prioritize urgent cases ensuring swift resolution.
  • Product knowledge to understand and effectively address customer queries regarding our offerings.
  • Detail-oriented with the ability to document interactions for continuous improvement of support processes.

Roles and Responsibilities

  • Provide outstanding customer support through various channels ensuring high satisfaction.
  • Utilize ticketing systems to track, manage, and resolve customer inquiries efficiently.
  • Handle email support for accurate and timely response to customer queries and concerns.
  • Develop a thorough understanding of our products to offer informed and effective assistance.
  • Communicate complex technical information in layman's terms to customers when necessary.
  • Escalate issues to higher-level support or management following standard protocols.
  • Gather customer feedback to relay insight and suggestions for product and service improvements.
  • Maintain accurate records of customer interactions to assist in building a knowledge base.

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