Customer Support Lead

3 days ago


Coimbatore, Tamil Nadu, India CISPRO TRAINING AND PLACEMENT PRIVTAE LIMITED Full time ₹ 4,23,240 per year

Job Position : Customer Support Lead

Location : Coimbatore

Qualification : Any Degree

Experience : 3+ years of experience in a technical customer support role, ideally supporting a SaaS product or mobile/web application.

Required Qualifications:

· 1+ years of proven leadership or supervisory experience managing a small team.

· Expert knowledge of customer service principles and familiarity with modern support technologies (CRM, ticketing systems).

· Strong analytical and problem-solving skills, with the ability to interpret data and identify root causes of issues.

· Excellent written and verbal communication skills, with a professional and empathetic tone.

· Familiarity with the software development lifecycle (SDLC) and basic technical concepts (APIs, databases, mobile OS environments - iOS/Android).

· Ability to read and understand technical logs or replicate complex user-reported bugs for Engineering.

Contact :

Job Type: Full-time

Pay: ₹8, ₹35,365.00 per month

Work Location: In person



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