Customer Support Representative

11 hours ago

Coimbatore, Tamil Nadu, India Adam & Eve Full time ₹ 15,000 - ₹ 25,000 per year

Job Title: Customer Support Representative

Location: Coimbatore (Work From Office)

Job Type: Full-Time

Experience: Freshers to 3 Years

Shift: Day Shift

Languages Required: English (mandatory) + Hindi / Kannada / Telugu

Salary Range: ₹15,000 to ₹25,000 per month

Job Summary

We are hiring Customer Support Representatives to handle both inbound and outbound calls. The role focuses on assisting customers, resolving queries, and delivering a positive service experience. This is a work-from-office role based in Coimbatore.

Key Responsibilities

  • Handle inbound and outbound customer calls with clarity and professionalism.
  • Understand customer queries and provide accurate, timely solutions.
  • Maintain and update customer information in the system.
  • Follow standard operating procedures to ensure consistent service quality.
  • Coordinate with internal teams for issue resolution when required.
  • Meet performance targets related to call quality, accuracy, and customer satisfaction.
  • Maintain a polite, customer-focused approach at all times.
  • Share recurring issues or feedback with the team lead for improvements.
  • Conduct follow-up calls to ensure closure of customer concerns.
  • Uphold company policies, punctuality, and teamwork.

Requirements

  • Freshers and experienced candidates (up to 3 years) are welcome.
  • English fluency is mandatory, along with Hindi OR Kannada OR Telugu.
  • Strong communication and active listening skills.
  • Basic computer skills and ability to use CRM/call-handling tools.
  • Customer-focused attitude and willingness to learn.
  • Must be available to work full-time from our Coimbatore office (WFO).

Benefits

  • Salary: ₹15,000 – ₹25,000 (based on skills & experience).
  • Performance-based incentives.
  • ESI & PF as per statutory norms.
  • Health insurance coverage.
  • Flexible schedule within operational requirements.
  • Training and skill-development opportunities.
  • Supportive work culture and growth potential.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹25,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • What are the languages you can speak?

Work Location: In person

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