Customer Support

2 weeks ago

Coimbatore, Tamil Nadu, India TeachEdison Full time

Company Overview

TeachEdison is an innovative Education Technology company dedicated to developing high performance software solutions for educators. Our flagship product, EdisonOS, is a comprehensive operating system designed for the knowledge commerce industry. With a dynamic team of 11-50 employees, TeachEdison aims to enhance the educational experience through cutting-edge technology. Headquartered in Bangalore, we are committed to driving success in the software development industry.

Job Overview

We are seeking a dedicated Junior Customer Support professional to join our team in Coimbatore. The role requires 1 to 3 years of relevant work experience in customer support and is a full-time position. As a Junior Customer Support representative, you will be the first point of contact for our clients, ensuring they receive exceptional service and support for our products.

Qualifications and Skills

  • Excellent verbal and written communication skills, adaptable to different customer situations.
  • Active Listening (Mandatory skill) to effectively understand customer needs and issues.
  • Strong problem-solving skills, with the ability to think quickly and provide appropriate solutions.
  • Conflict Resolution (Mandatory skill) capabilities to handle challenging situations calmly and effectively.
  • Proficiency in using customer support software and tools to record and manage customer interactions efficiently.
  • Communication (Mandatory skill) skills to explain complex technical concepts in simple terms to non-technical users.
  • A detail-oriented mindset, ensuring accuracy in logging and resolving customer issues.
  • An empathetic approach to customer service, understanding the importance of building positive relationships.

Roles and Responsibilities

  • Serve as the first point of contact for customers seeking assistance with product-related inquiries and issues.
  • Identify and assess customers needs to achieve satisfaction, providing timely and accurate information.
  • Handle customer complaints by providing appropriate solutions and alternatives promptly.
  • Follow up with customers to ensure their technical issues are fully resolved.
  • Maintain detailed records of customer interactions and process customer accounts using support system tools.
  • Collaborate with internal teams to share insights and ensure continuous product improvement.
  • Stay updated with industry knowledge to provide the best possible service to customers.
  • Ensure customer feedback is captured and reported to improve the overall customer experience.

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