Customer Support

2 days ago

Coimbatore, Tamil Nadu, India TeachEdison Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Company Overview

TeachEdison is an innovative Education Technology company dedicated to developing high performance software solutions for educators. Our flagship product, EdisonOS, is a comprehensive operating system designed for the knowledge commerce industry. With a dynamic team of 11-50 employees, TeachEdison aims to enhance the educational experience through cutting-edge technology. Headquartered in Bangalore, we are committed to driving success in the software development industry.

Job Overview

We are seeking a dedicated Junior Customer Support professional to join our team in Coimbatore. The role requires 1 to 3 years of relevant work experience in customer support and is a full-time position. As a Junior Customer Support representative, you will be the first point of contact for our clients, ensuring they receive exceptional service and support for our products.

Qualifications and Skills

  • Excellent verbal and written communication skills, adaptable to different customer situations.
  • Active Listening (Mandatory skill) to effectively understand customer needs and issues.
  • Strong problem-solving skills, with the ability to think quickly and provide appropriate solutions.
  • Conflict Resolution (Mandatory skill) capabilities to handle challenging situations calmly and effectively.
  • Proficiency in using customer support software and tools to record and manage customer interactions efficiently.
  • Communication (Mandatory skill) skills to explain complex technical concepts in simple terms to non-technical users.
  • A detail-oriented mindset, ensuring accuracy in logging and resolving customer issues.
  • An empathetic approach to customer service, understanding the importance of building positive relationships.

Roles and Responsibilities

  • Serve as the first point of contact for customers seeking assistance with product-related inquiries and issues.
  • Identify and assess customers needs to achieve satisfaction, providing timely and accurate information.
  • Handle customer complaints by providing appropriate solutions and alternatives promptly.
  • Follow up with customers to ensure their technical issues are fully resolved.
  • Maintain detailed records of customer interactions and process customer accounts using support system tools.
  • Collaborate with internal teams to share insights and ensure continuous product improvement.
  • Stay updated with industry knowledge to provide the best possible service to customers.
  • Ensure customer feedback is captured and reported to improve the overall customer experience.

  • Customer Support

    4 days ago

    Coimbatore, Tamil Nadu, India TeachEdison Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company OverviewTeachEdison is an innovative Education Technology company specializing in creating high-performance software for educators. We are dedicated to enhancing knowledge commerce with our flagship product, EdisonOS, a powerful operating system designed to revolutionize the educational landscape. Based in Bangalore, our dynamic team of 11-50...

  • Customer Support Executive

    3 hours ago

    Coimbatore, Tamil Nadu, India sarainfotech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Support Executive, located in Coimbatore. The Customer Support Executive will be responsible for answering customer queries, providing online support, ensuring customer satisfaction, and delivering exceptional customer service. This role...

  • Customer Support Specialist

    4 days ago

    Coimbatore, Tamil Nadu, India TeachEdison Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company OverviewTeachEdison is an innovative Education Technology company specializing in developing high-performance software for educators. With a team of 11-50 employees, we are pioneering the creation of EdisonOS, a robust operating system designed to enhance knowledge commerce. Headquartered in Bangalore, TeachEdison operates within the Software...

  • Head of Customer Support

    2 days ago

    Coimbatore, Tamil Nadu, India Kovai Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.At , we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions. Our...

  • SaaS Customer Support

    2 weeks ago

    Coimbatore, Tamil Nadu, India RunLoyal: Pet Software Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title:SaaS Customer Support (US phone support mandatory)Company:RunLoyalLocation:India,CoimbatoreType:Full-timeAbout RunLoyalRunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building...

  • Customer Support Specialist

    2 days ago

    Coimbatore, Tamil Nadu, India Powersonic Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Powersonic – Join Us in Powering the FutureOur mission at Powersonic is to help power the products of the future and make everyone fall in love with great hardware, great engineering, and great design. This mission is super exciting, but there's still a lot to do—and that's exactly where you come inRole DescriptionThis is a full-time, on-site role as a...

  • International Customer Support/ Technical Support

    6 days ago

    Coimbatore, Tamil Nadu, India Vserve Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Dear Applicants ,Hiring a potential resource in fast fast paced environment Its Time to grab Experience : 2- 5 YearsProven experience in customer success, Customer Support, technical supportNotice : Immediate JoinerLocation : CoimbatoreShift : Night ShiftShift : FIxed/ Rotational shiftEmail : Note: Request you to review the eligibility criteria carefully...

  • Customer Support Representative

    4 days ago

    Coimbatore, Tamil Nadu, India Adam & Eve Full time ₹ 96,000 - ₹ 1,80,000 per year

    We are hiring Customer Support Representatives (Kannada speaking candidates) who are passionate about helping customers and delivering excellent service. This is a great opportunity for both Freshers and Experienced candidates to build a rewarding career in a supportive and professional work environment.Key Responsibilities:Handle inbound and outbound calls...

  • Customer Support Executive

    4 days ago

    Coimbatore, Tamil Nadu, India Universal Digital Innovators Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Seeking a Customer Service Executive (US Shift) to manage load bookings, make outbound sales calls, and support US logistics clients. Requires 1+ year experience, strong English/Hindi skills, and ability to work remotely.

  • Customer Support Executive

    2 days ago

    Coimbatore, Tamil Nadu, India Vascloud Staffing Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Support Executive (Tamil or English & Malayalam)Type: Full TimeMode: Work from OfficeInterview Mode: F2FMust : Should have excellent conversational skills in Tamil or English and MalayalamLocation: Coimbatore