Customer Support Executive

10 hours ago

Coimbatore, Tamil Nadu, India Prominance - uPVC Window Systems Full time ₹ 3,00,000 - ₹ 4,00,000 per year

Job description:

Customer Support Executive

We're looking for a Customer Support Executive to join our team in Coimbatore If you're passionate about helping people and have excellent communication skills in both English and Hindi, we want to hear from you.

As a Customer Support Executive, you'll be the primary point of contact for our customers, providing exceptional service and resolving their inquiries.

What you'll do:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about our products and services.
  • Troubleshoot and resolve customer issues efficiently, escalating complex problems when necessary.
  • Maintain detailed records of customer interactions and resolutions.
  • Identify and escalate urgent issues to the appropriate internal teams.
  • Collaborate with other departments to ensure customer satisfaction.
  • Contribute to a positive customer experience by demonstrating empathy and patience.

What you'll bring:

  • Fluency in Hindi (spoken) is a must.
  • Excellent English communication skills, both verbal and written.
  • Strong active listening skills and a customer-focused approach.
  • Ability to work independently and as part of a team.
  • Good problem-solving abilities and attention to detail.
  • Proficiency in using customer relationship management (CRM) software is a plus

Sharuthi K

HR Recruiter

Phone Number :

|

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person

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