Customer Support Specialist

1 day ago

Coimbatore, Tamil Nadu, India TeachEdison Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Overview

TeachEdison is an innovative Education Technology company specializing in developing high-performance software for educators. With a team of 11-50 employees, we are pioneering the creation of EdisonOS, a robust operating system designed to enhance knowledge commerce. Headquartered in Bangalore, TeachEdison operates within the Software Development industry. Learn more about what we do at

Job Overview

TeachEdison is seeking a Customer Support Specialist to join our dynamic team in Coimbatore. This is a full-time position suitable for freshers with 0 to 1 year of experience. As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction by addressing and resolving queries promptly. If you excel in communication and are passionate about customer service, this role is perfect for you.

Qualifications and Skills

  • Proficiency in American English is essential for clear and effective communication with customers and stakeholders (Mandatory skill).
  • Demonstrated expertise in customer service, ensuring a positive experience for all clients (Mandatory skill).
  • Proficiency in email support to efficiently manage and resolve customer inquiries (Mandatory skill).
  • Experience or knowledge in using ticketing systems for tracking and resolving customer issues.
  • Capability in knowledge base management to assist customers with self-service solutions.
  • Strong skills in process documentation to maintain records and enhance service quality.
  • Proven problem-solving skills with an ability to tailor solutions to individual customer needs.
  • Strong interpersonal skills to build and maintain customer relationships and trust.

Roles and Responsibilities

  • Provide exceptional customer support via email, phone, and chat, ensuring timely resolution of queries.
  • Effectively use ticketing systems to log and track customer issues, ensuring each is addressed promptly.
  • Manage and update the knowledge base with new solutions and updates to frequently asked questions.
  • Document processes and issue resolutions to maintain a comprehensive support guide.
  • Collaborate with cross-functional teams to improve product features and enhance the user experience.
  • Conduct follow-up communications with customers to ensure satisfaction and continuous service improvement.
  • Assist in developing and implementing customer support strategies and procedures.
  • Stay up-to-date with product knowledge to offer accurate information and support to customers.

  • Customer support specialist

    1 week ago

    Coimbatore, Tamil Nadu, India Namecheap Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Customer Support Department in India, CoimbatoreJob Description - What You Will Do:As a member of our team, your primary role will be to provide technical chat and ticket support to our valued customers across the globe by answering their queries and helping them to understand Namecheap products & services based on their needs and assisting them configure...

  • International Customer Support/ Technical Support

    3 days ago

    Coimbatore, Tamil Nadu, India Vserve Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Dear Applicants ,Hiring a potential resource in fast fast paced environment Its Time to grab Experience : 2- 5 YearsProven experience in customer success, Customer Support, technical supportNotice : Immediate JoinerLocation : CoimbatoreShift : Night ShiftShift : FIxed/ Rotational shiftEmail : Note: Request you to review the eligibility criteria carefully...

  • IT Support Specialist

    5 days ago

    Coimbatore, Tamil Nadu, India Nazztec Private Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Title : IT Support SpecialistLocation : CoimbatoreExperience : 3-6 YearsJoiners : Immediate-15 daysQualification : BE / BTech/ M.C.ARequired Skills : - Familiarity with OpenText ALM or similar Application Lifecycle Management tools (e.g., JIRA, HP ALM). - Basic knowledge of database management systems and Oracle SQL. - Understanding of software...

  • Information Technology Support Specialist

    2 days ago

    Coimbatore, Tamil Nadu, India Wider World Immigration Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Min Experience:Min 2 Years and Max 12 YearsJob Location:LuxembourgSalary Range:up to 90 LPA with other BenefitsRole DescriptionThis is a full-time, on-site role for an Information Technology Support Specialist. The Information Technology Support Specialist will be responsible for providing technical support, troubleshooting issues, and assisting with desktop...

  • Media Support Specialist

    7 days ago

    Coimbatore, Tamil Nadu, India Velan HR Solution Full time ₹ 2,16,000 - ₹ 3,00,000 per year

    Job Title : Media Support SpecialistCompany Name : Business Tamizha Pvt LtdLocation : ErodeJob Overview:We are looking for a detail-oriented and tech-savvy Media Support Specialist to join our media production team. This role is critical in supporting the day-to-day operations of the production workflow, including media asset management, equipment support,...

  • Customer Support

    1 day ago

    Coimbatore, Tamil Nadu, India TeachEdison Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company OverviewTeachEdison is an innovative Education Technology company specializing in creating high-performance software for educators. We are dedicated to enhancing knowledge commerce with our flagship product, EdisonOS, a powerful operating system designed to revolutionize the educational landscape. Based in Bangalore, our dynamic team of 11-50...

  • Telesales Specialist

    5 days ago

    Coimbatore, Tamil Nadu, India Policy Insure Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionPolicyinsure is your one-stop solution where we don't sell policies but connect you with the best policy as per your needs.Role DescriptionThis is a full-time, on-site role located in Coimbatore for a Telesales Specialist at Policy Insure. The Telesales Specialist will be responsible for handling incoming and outgoing calls, providing...

  • Information Technology Support Specialist

    2 days ago

    Coimbatore, Tamil Nadu, India NAZZTEC Full time

    About the Role:We are seeking an IT Support Specialistto join our team supportingMicro Focus ALM (Application Lifecycle Management)environments. The role involves assisting in the administration, configuration, and troubleshooting of ALM tools, working closely with QA, DevOps, and Product teams to ensure smooth software lifecycle management.Job Title:IT...

  • Specialist

    2 weeks ago

    Coimbatore, Tamil Nadu, India OptiVision Talent Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Specialist located in Coimbatore. The Specialist will be responsible for providing expertise in their domain and supporting various projects. Daily tasks will include analyzing data, troubleshooting issues, developing reports, and collaborating with...

  • Sales And Marketing Specialist

    2 days ago

    Coimbatore, Tamil Nadu, India Faso Clothings Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionFASO, launched by KPR Mill Limited in 2019, is a brand dedicated to offering 100% super fine combed organic cotton products that are skin-friendly, smooth, soft, and luxurious. KPR Mill Limited is a leading textile conglomerate in India with a diversified business focus, consistently ranked among the top 500 listed companies in India. FASO...