
International Customer Support/ Technical Support
1 day ago
Dear Applicants ,
Hiring a potential resource in fast fast paced environment Its Time to grab
Experience : 2- 5 Years
Proven experience in customer success, Customer Support, technical support
Notice : Immediate Joiner
Location : Coimbatore
Shift : Night Shift
Shift : FIxed/ Rotational shift
Email :
Note: Request you to review the eligibility criteria carefully and proceed to apply only if your profile matches.
Role & responsibilities:
About the Role:
The Customer Support Specialist is responsible for providing an outstanding customer experience to Law Enforcement Agencies and Small / Medium Businesses supporting the Law Enforcement community. This individual must adapt to change resulting from a fast-growing and successful company. It is important to be honest, hard-working, self-starting, and solution-oriented.
Responsibilities:
Trusted technical advisor to internal and external customers
Resolves technical and business issues, supporting the community and facilitating response by resolving cases without unnecessary escalation
Efficiently resolves a wide range of issues on a daily basis
Achieves high CSAT scores
Understand when to escalate
Excellent problem-solving and technical skills
Experienced troubleshooter of technical and software issues
Understands and appreciates the customers business needs for IT Services
Must be able to pull reports and process data to solution responses
Monitor user verifications & re-verifications
Use best practices to optimize/consolidate tool usage
Communicates effectively
Documents processes, procedures, and self-help documentation
Efficient, appropriate and timely in communications; both internally and with Customers
Communicate customer feedback
Tools and Languages: Salesforce Service Cloud, Jira, Excel, Visio
Desired Qualifications:
2+ years of experience in technical/software support
Strong written and oral communication skills
Ability to work independently efficiently and effectively to resolve customer concerns or issues
Ability to manage multiple time-sensitive issues
Experience with customer relationship management tools (e.g., Salesforce)
Experience with Microsoft 365 (Excel, PowerPoint, Word) or Google Workspace (Sheets, Presentations, Docs)
Required Qualifications:
2+ years relevant or related customer service software operations experience
Service working extensively with customers in fast paced environments
Excellent problem solving and technical skills
Regards,
Haja Mydheen.N
-
Technical Support Engineer
5 days ago
Coimbatore, Tamil Nadu, India Talentgigs Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRole: Technical Support Executive - VoiceExperience: 1year.Location: Coimbatore.JD:The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking...
-
Technical Support Executive
5 days ago
Coimbatore, Tamil Nadu, India Talentgigs Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJD: Customer Support ExecutiveExperience: 1year.Location: Coimbatore.JD:The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The...
-
Mechanical Support Intern
3 days ago
Coimbatore, Tamil Nadu, India Greenbotz Platform Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per yearWe are seeking a highly skilled Technical Support Engineer with expertise in mechanical engineering, nanotechnology, and proficiency in CAD and SolidWorks design (0-2 years). This role involves collaborating with cross-functional teams to ensure optimal product designing of products made by the company.Key Responsibilities:Design & Modeling: Utilize CAD and...
-
Technical Support Engineer
5 days ago
Coimbatore, Tamil Nadu, India Cloudxtreme Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesPFB JD, kindly consider the candidates only if they are fine with below pointers:24/7 Support processMonthly rotation of shifts and week offsWFO from office all 5 days (Mon to Fri), If Sat and Sun are normal working days then its WFHJob DescriptionRole: Technical Support AgentDescription: Technical Support Agent will troubleshoot and...
-
Technical Support Engineer
4 days ago
Coimbatore, Tamil Nadu, India, Tamil Nadu Talentgigs Full timeRole: Technical Support Executive - VoiceExperience: 1year.Location: Coimbatore.JD:The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking...
-
Technical Support Engineer
2 weeks ago
Coimbatore, Tamil Nadu, India eCAPS, Cybersecurity & Networking Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCompany DescriptioneCAPS Computers (I) Pvt Ltd, with over 30 years of experience, specializes in Data Networking and Cybersecurity within the IT domain. With ten branches across India, eCAPS ensures a robust dealer network to effectively reach every corner of the country. eCAPS is a leading distributor for Kaspersky's enterprise-class products and a Platinum...
-
SaaS Customer Support
1 week ago
Coimbatore, Tamil Nadu, India RunLoyal: Pet Software Full time ₹ 3,00,000 - ₹ 6,00,000 per yearJob Title:SaaS Customer Support (US phone support mandatory)Company:RunLoyalLocation:India,CoimbatoreType:Full-timeAbout RunLoyalRunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building...
-
Customer Support Associate
2 weeks ago
Coimbatore, Tamil Nadu, India True Talents Consulting Private Limited Full time ₹ 18,000 - ₹ 22,000 per yearRole: Customer SupportExperience: 1+ Years of Experience in Customer support/ Voice processLocation: Coimbatore – Work from Home (Open to candidates residing in Tamil Nadu)Work timings: 9:30-6:30 [Mon-Sat]Gender: Female candidates onlyJob Description:A Coimbatore-based software company is seeking a Customer Support Executive to join its dynamic remote...
-
Customer Support Engineer
5 days ago
Coimbatore, Tamil Nadu, India Rajan Technocast Full time ₹ 4,00,000 - ₹ 6,00,000 per yearRole & responsibilitiesCommunication with customers in South India Region. Technical and Commercial Support. Quality and problem-solving skills must required. Sub-contract and local Vendors coordination.Preferred candidate profileMust have knowledge or Steel castings. And machining of steel castings. Good Quality control skills required. Flexible approach...
-
Customer Support Executive
5 days ago
Coimbatore, Tamil Nadu, India VMax Wellness Full time ₹ 1,20,000 - ₹ 2,40,000 per yearAbout the Company:VMax Wellness is a dynamic health and wellness company dedicated to empowering individuals to live healthier lives. We offer personalized fitness and nutrition plans tailored to individual needs, delivered by a passionate team of experts. Our mission is to positively impact one million lives by combating lifestyle diseases and promoting...