International Customer Support/ Technical Support

2 days ago

Coimbatore, Tamil Nadu, India Vserve Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Dear Applicants ,

Hiring a potential resource in fast fast paced environment Its Time to grab

Experience : 2- 5 Years

Proven experience in customer success, Customer Support, technical support

Notice : Immediate Joiner

Location : Coimbatore

Shift : Night Shift

Shift : FIxed/ Rotational shift

Email :

Note: Request you to review the eligibility criteria carefully and proceed to apply only if your profile matches.

Role & responsibilities:

About the Role:

The Customer Support Specialist is responsible for providing an outstanding customer experience to Law Enforcement Agencies and Small / Medium Businesses supporting the Law Enforcement community. This individual must adapt to change resulting from a fast-growing and successful company. It is important to be honest, hard-working, self-starting, and solution-oriented.

Responsibilities:

Trusted technical advisor to internal and external customers

Resolves technical and business issues, supporting the community and facilitating response by resolving cases without unnecessary escalation

Efficiently resolves a wide range of issues on a daily basis

Achieves high CSAT scores

Understand when to escalate

Excellent problem-solving and technical skills

Experienced troubleshooter of technical and software issues

Understands and appreciates the customers business needs for IT Services

Must be able to pull reports and process data to solution responses

Monitor user verifications & re-verifications

Use best practices to optimize/consolidate tool usage

Communicates effectively

Documents processes, procedures, and self-help documentation

Efficient, appropriate and timely in communications; both internally and with Customers

Communicate customer feedback

Tools and Languages: Salesforce Service Cloud, Jira, Excel, Visio

Desired Qualifications:

2+ years of experience in technical/software support

Strong written and oral communication skills

Ability to work independently efficiently and effectively to resolve customer concerns or issues

Ability to manage multiple time-sensitive issues

Experience with customer relationship management tools (e.g., Salesforce)

Experience with Microsoft 365 (Excel, PowerPoint, Word) or Google Workspace (Sheets, Presentations, Docs)

Required Qualifications:

2+ years relevant or related customer service software operations experience

Service working extensively with customers in fast paced environments

Excellent problem solving and technical skills

Regards,

Haja Mydheen.N

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