Customer Support Representative

2 days ago

Coimbatore, Tamil Nadu, India Vserve Ebusiness Solution Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Role: Customer Support Representative (CSR)

Shift: Night Shift (6:00 PM to 3:00 AM / 06:30 pm to 03:30 am.


• During daylight saving: 07:00 pm to 04:00 am / 07:30 pm to 04:30 am )

Location: Coimbatore, India (WFO)

Job Overview:

We are seeking a detail-oriented and motivated individual to join our team. The ideal candidate should possess a basic understanding of SAP transaction codes (T-Codes), proficiency in order management processes, and effective communication skills for vendor correspondence. This role will play a crucial part in ensuring seamless order processing, resolving past-due issues, and maintaining positive relationships with customers.

Responsibilities:

  • Utilize SAP transaction codes to process orders accurately and efficiently.
  • Enter and update customer orders in the SAP system via phone and email requests, ensuring timely and accurate data entry through necessary communication.
  • Monitor order shipments using ADSI software and carrier websites.
  • Manage document requests including invoices, credits, debits, packing slips, order confirmations, and proof of delivery.
  • Provide customers and sales representatives with an update on orders, quotes, returns, product audits, credit, and invoice rebill statuses.
  • Inform customers and sales representatives about the progress of open items such as quote and order processing, product audits, and line routes.
  • Supply customers and sales representatives with essential account balance details regarding invoices awaiting payment.
  • Handle credit and debit memo requests per departmental policies.
  • Assist in resolving transactional discrepancies and addressing customer complaints to achieve resolution.
  • Recognize minor discrepancies in shipment delivery dates, product pricing, and quantities, and research to furnish proof of delivery upon request.
  • Respond to typical product inquiries as the initial point of contact. May be tasked with handling customer credit card payments.
  • Manage and resolve at least 40 calls daily within an inbound call center setting, engaging with sales representatives, customers, and various internal departments
  • Attend and actively participate in departmental training sessions and communication meetings.
  • Promptly brings concerns and intricate issues to the attention of the leadership team.
  • Sustain consistent performance levels in adherence to established KPIs concerning phone and system usage, while also upholding the quality of work to acceptable standards.

Qualifications and Skills:

  • A basic understanding of SAP transaction codes (Tcodes) related to order management processes is an added advantage.
  • Excellent communication skills, both written and verbal, with an ability to interact professionally with vendors and internal teams.
  • Prior experience in order management, vendor communication, or a related field is preferred.
  • Ability to work independently and collaborate within a team-oriented environment.
  • High level of reliability and integrity in handling sensitive vendor information.
  • Adaptability to evolving processes and a willingness to learn new systems and tools.

Education and Certification:


• Basic Degree – Experience/degree related to Supply Chain Management is a plus.

  • Customer Support Representative

    3 days ago

    Coimbatore, Tamil Nadu, India Nigaran Green Energy Solutions Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Customer Support Representative – Solar ProjectsLocation: CoimbatoreDepartment: Customer ServiceEmployment Type: Full-TimeAbout UsNigaran Green Energy Solutions is a leading solar energy solutions provider committed to delivering sustainable and cost-effective solar power to residential, commercial, and industrial customers. Our team is dedicated to...

  • Customer Care Representative

    3 days ago

    Coimbatore, Tamil Nadu, India Rently Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionRently revolutionizes leasing activity, property management, and resident experiences through innovation. Established in 2011, Rently launched patented self-showing technology, becoming a leader in self-guided tours and smart home tech. With over 16 million self-tours and tens of thousands of devices deployed, Rently optimizes leasing with...

  • Customer Support

    2 days ago

    Coimbatore, Tamil Nadu, India TeachEdison Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company OverviewTeachEdison is an innovative Education Technology company dedicated to developing high performance software solutions for educators. Our flagship product, EdisonOS, is a comprehensive operating system designed for the knowledge commerce industry. With a dynamic team of 11-50 employees, TeachEdison aims to enhance the educational experience...

  • Customer Support Representative

    2 weeks ago

    Coimbatore, Tamil Nadu, India Megno Full time ₹ 40,000 - ₹ 1,20,000 per year

    We're Hiring – Work from Home Opportunity (Canadian Shift)We are looking for qualified professionals to join our team in providing customer support for Canadian clients.Requirements:• Minimum UG completed (any stream)• Proficient in English (speaking & writing)• Good computer knowledge (data entry & basic software inputs)• French (speaking,...

  • Field Marketing Representative

    7 days ago

    Coimbatore, Tamil Nadu, India SaiVed Perficient Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Field Marketing Representative for Event Management company based in Coimbatore.The Field Marketing Representative will be responsible for executing field marketing campaigns, building and maintaining relationships with customers, delivering excellent customer service, and supporting sales efforts....

  • Urgent hiring for Customer Support Representative

    1 week ago

    Coimbatore, Tamil Nadu, India RevuteAI Full time ₹ 2,40,000 - ₹ 4,08,000 per year

    We are hiring Customer Support Executive for one of our BPO partnersMandatory requirement: Fluent TamilJob Description:Role: Voice processLanguage: Fluency in TamilShift: Day shiftSalary: 12K take-home + up to 10K incentivesJob location: CoimbatoreImmediate joiners onlyCall HR Kalai Selvi Job Types: Full-time, Permanent, FresherPay: ₹12, ₹17,000.00 per...

  • Urgent hiring for Customer Support Representative

    2 weeks ago

    Coimbatore, Tamil Nadu, India RevuteAI Full time ₹ 1,85,000 - ₹ 3,22,000 per year

    We are hiring Customer Support Executive for one of our BPO partnersMandatory requirement: Fluent MalayalamJob Description:Role: Voice processLanguage: Fluency in MalayalamShift: Day shiftSalary: 15K take home + up to 10K incentivesJob location: CoimbatoreImmediate joiners onlyCall HR Kalai Selvi Job Types: Full-time, Permanent, FresherPay: ₹15,...

  • IT Support Engineer

    2 weeks ago

    Coimbatore, Tamil Nadu, India MEF Tech Support Private Limited Full time ₹ 24,00,000 - ₹ 36,00,000 per year

    Job Summary:We are looking for a skilled and proactive IT Support Engineer with 4 years of hands-on experience in troubleshooting, maintaining IT infrastructure, and providing technical support to end users. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a customer-oriented mindset to ensure smooth IT...

  • Customer Support Executive

    2 weeks ago

    Coimbatore, Tamil Nadu, India Talentien Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role: Customer Support Executive/ Process AssociateTalentien Global Solutions is hiring an on-site Customer Support Executive in India to join our frontline support team—handling inbound customer inquiries across email, and chat while owning timely resolution and escalation workflows.Role & ResponsibilitiesHandle inbound customer inquiries via email, and...

  • Customer Care Representative

    3 days ago

    Coimbatore, Tamil Nadu, India Rently Software Development Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Description:Providing excellent customer service to all Rently users. An ideal candidate should becomfortable with handling customer support requests through voice support. Candidateshould have excellent verbal communication skill. International voice experience is a plus.This position has an opportunity for growth in a US-based company.What we...