Customer Service Leader – Sales Coordination

18 hours ago

Coimbatore, Tamil Nadu, India MEF Tech Support Private Limited Full time ₹ 4,00,00,000 - ₹ 7,00,00,000 per year

Location: Coimbatore, India

Company: MEF Tech Support Private Limited

Job Summary

We are looking for an experienced and proactive Customer Service Leader – Sales Coordination to oversee our Sales Coordination team in the India office. The ideal candidate will have strong leadership capabilities, excellent communication skills, and hands-on experience working with SAP and Oracle ERP systems. This role is critical in ensuring smooth order processing, high-quality customer service, and effective collaboration with internal teams across MEF's international operations.

Key Responsibilities

  • Lead, supervise, and mentor the Sales Coordination team to ensure timely and accurate processing of customer orders and inquiries through SAP and Oracle ERP.
  • Manage day-to-day operations to maintain exceptional customer service standards and efficient order-to-cash processes.
  • Serve as the ERP subject matter expert, supporting process improvements, troubleshooting issues, and guiding team members on system best practices.
  • Handle escalated customer concerns with professionalism, coordinating with cross-functional departments to implement effective solutions.
  • Track service metrics, analyze performance data, and recommend actionable improvements in accuracy, efficiency, and service quality.
  • Foster a collaborative and positive team culture, providing ongoing coaching and training to drive high performance and professional development.

Qualifications

  • Proven experience leading Customer Service, Sales Support, or Sales Coordination teams—preferably in a marine supply, trading, logistics, or B2B environment.
  • Strong working knowledge of SAP and Oracle ERP platforms.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to interpret customer service KPIs, identify gaps, and implement process enhancements.
  • Bachelor's degree in Business Administration, Operations, or a related field; equivalent experience is also considered.
  • Strong leadership qualities with the ability to motivate, coach, and develop team members.

What We Offer

  • Competitive salary with performance-based incentives
  • Opportunities for continuous learning, including ERP system training
  • A collaborative, multicultural work environment connected with MEF's global offices
  • Clear career progression pathways within the organization

Join Us

Take charge of a key operational function and make an impact through your expertise in customer service, team leadership, and ERP operations. If you're driven to deliver excellence and lead high-performance teams, we invite you to apply.

Only shortlisted candidates will be contacted.

We look forward to reviewing your application.

Job Types: Full-time, Permanent

Pay: ₹40, ₹70,000.00 per month

Ability to commute/relocate:

  • Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Please apply only if you are eligible as per the job description.

Location:

  • Coimbatore, Tamil Nadu (Required)

Work Location: In person

Application Deadline: 20/11/2025

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