
Team Leader- Freight forwarding
3 days ago
Key Responsibilities:
- Handle incoming customer inquiries via phone, email, or CRM tools related to pricing, shipments, and service support.
- Prepare and coordinate price quotations, tenders, and rate cards in collaboration with the pricing team.
- Assist UAE-based clients with real-time updates, order tracking, service status, and issue resolution.
- Communicate with UAE-based internal teams (e.g., Sales, Logistics, Finance) to ensure timely responses and accurate pricing.
- Maintain pricing records, respond to RFPs/RFQs, and update CRM/systems with the latest information.
- Follow up on quotations and pricing offers to convert leads and support account retention.
- Handle customer complaints professionally and escalate unresolved issues as needed.
- Support sales team with backend documentation and pricing reports.
- Ensure compliance with UAE business practices and customer expectations.
Required Skills and Qualifications:
- Bachelor's degree/Master's degree in logistics or equivalent.
- 1–5 years of customer service experience
- Strong understanding of pricing processes in logistics, retail, or services.
- Ability to work UAE business hours and handle UAE clients professionally.
- Proficiency in MS Excel, CRM tools, and ERP systems (e.g., SAP, Salesforce).
- Strong organizational and multitasking skills.
- Attention to detail and problem-solving attitude.
Job Type: Full-time
Pay: ₹15, ₹25,000.00 per month
Work Location: In person
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