Technical Support Executive
5 days ago
Job description
- Good communication skills in English.
- Basic desktop / computer hardware knowledge is an added advantage.
- Must be based in Coimbatore or willing to relocate.
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Maintain jovial relationships with clients
Location:
Coimbatore
Full time
Interested candidates can send your updated CV to
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