Technical Support Engineer

2 days ago

Coimbatore, Tamil Nadu, India KG Invicta Services Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Title: Technical Support Engineer

Position Overview:

As a Customer Support Representative, you will play a vital role in providing exceptional support to our customers across multiple channels (phone, email, and chat). You will troubleshoot technical issues, offer guidance on best practices, and ensure customer satisfaction. If you enjoy problem-solving and helping others, this role is for you

Key Responsibilities:

  • Customer Support: Provide professional and efficient assistance to customers via phone, email, and chat.
  • Troubleshooting: Diagnose and resolve technical issues related to hardware, software, and network connectivity.
  • Guidance: Educate customers on product features, best practices, and preventive maintenance.
  • Documentation: Accurately log customer interactions, issues, and resolutions in the ticketing system to ensure proper record-keeping and follow-up.
  • Escalation Management: Collaborate with senior technicians and escalate unresolved or complex issues promptly.
  • Feedback: Gather customer feedback to help improve products and services, ensuring customer satisfaction is continuously enhanced.

Required Skills and Qualifications:

  • Education: High school diploma or equivalent; a degree in IT, Computer Science, or a related field is a plus.
  • Communication Skills: Exceptional verbal and written communication skills in English.
  • Technical Aptitude: Basic understanding of computer systems, mobile devices, and networks.
  • Problem-Solving: Strong analytical and troubleshooting skills, with the ability to think critically and resolve issues.
  • Customer Service: A friendly, patient, and professional attitude, with a strong commitment to delivering top-notch customer service.
  • Adaptability: Ability to learn and adapt quickly to new technologies and processes.

Preferred Qualifications:

  • Experience: Previous experience in a customer-facing or technical support role is an advantage but not required.
  • Tools Knowledge: Familiarity with CRM tools or ticketing systems is a plus.

  • Technical Support Engineer

    4 days ago

    Coimbatore, Tamil Nadu, India servelong technologies Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role located in Coimbatore for a Technical Support Engineer. The Technical Support Engineer will be responsible for providing technical support, troubleshooting, analyzing issues, and ensuring excellent customer support. Day-to-day tasks include resolving...

  • Technical Support Engineer

    4 days ago

    Coimbatore, Tamil Nadu, India Quantech Sealing Systems Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Role & responsibilitiessearch for new clients who might benefit from company products or services and maximise client potential in designated regionsdevelop long-term relationships with clients, through managing and interpreting their requirementspersuade clients that a product or service best satisfies their needs in terms of quality, price and...

  • Technical Support Engineer

    2 weeks ago

    Coimbatore, Tamil Nadu, India Cloudxtreme Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesPFB JD,  kindly consider the candidates only if they are fine with below pointers:24/7 Support processMonthly rotation of shifts and week offsWFO from office all 5 days (Mon to Fri), If Sat and Sun are normal working days then its WFHJob DescriptionRole: Technical Support AgentDescription: Technical Support Agent will troubleshoot and...

  • Technical Support Engineers

    2 days ago

    Coimbatore, Tamil Nadu, India Zoho Corporation Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job DescriptionProvide voice-based support to international/domestic customers over the phone (Inbound and Outbound). Build a rapport with customers with clear and confident communication. Focus on customer satisfaction and first-time-resolution. Engage with the technical team to provide faster resolutions to technical issues. Work closely with the...

  • MAC Support Engineer

    4 weeks ago

    Coimbatore, Tamil Nadu, India TRDFIN Support Services Pvt Ltd Full time

    We are seeking a motivated and customer-focused Mac Support Engineer with 1 year of hands-on experience supporting macOS systems in a professional environment. The ideal candidate should have a solid understanding of Apple hardware and software, a proactive approach to troubleshooting, and excellent communication skills. Key Responsibilities: • Provide...

  • Technical Support Engineer

    4 days ago

    Coimbatore, Tamil Nadu, India Bct Consulting Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesExp0 yearsRole & ResponsibilitiesTechnical Support Representative - SupportEducationB.Sc Comp Science, BCA Graduates (2024 Pass out If they have pass out certificate).Work LocationCOIMBATORESkills Required1.Resource with strong communication skills. working on night shift and weekendsAbility to Grasp, Understand Business...

  • Technical Support Executive

    1 week ago

    Coimbatore, Tamil Nadu, India Talentgigs Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    JD: Customer Support ExecutiveExperience: 1year.Location: Coimbatore.JD:The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The...

  • Technical Support Executive

    4 days ago

    Coimbatore, Tamil Nadu, India C.R.I. Pumps Full time ₹ 458 per year

    Job Title: Technical Support Executive - DEALER SEVICE NETWORK HANDLE,PUMP INDUSTRYLocation: CoimbatoreDepartment: MKT - Agri & ResiReporting To: Technical Support ManagerJob Summary:We are looking for a dynamic and experienced professional to lead and support our service network operations & defective management. The ideal candidate will be responsible for...

  • Senior Technical Support Engineer

    3 weeks ago

    Coimbatore, Tamil Nadu, India AppViewX Full time

    Senior Engineer - Solution Support Experience : 4+ years Job location : Coimbatore Who we are and What we do? AppViewX is trusted by the world's leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides...

  • Senior Technical Support Engineer

    4 days ago

    Coimbatore, Tamil Nadu, India AppViewX Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Senior Engineer - Solution SupportExperience: 4+ yearsJob location:CoimbatoreWho we are and What we do?AppViewX is trusted by the world's leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete...