Senior Technical Support Engineer

Senior Engineer - Solution Support

Experience : 4+ years

Job location : Coimbatore

Who we are and What we do?

AppViewX is trusted by the world's leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.

Glimpse of our Team

Are you passionate about solving problems and being a technical expert for enterprise level customers? Well, join our team of expendables. We help customers with infra design study for product deployments, scalability/performance recommendations, product upgrades, patching hotfixes, troubleshooting issues and triaging with internal stakeholders and more importantly, wear the customer hat to guide engineering and product teams to enhance product quality and growth direction. Automation is a key growth area and that's icing on the cake.

What will you be responsible for?

The role offers you the opportunity to be part of the journey to solve industry problems around Network operations. You also get the opportunity to work and meet with Network Architects and Directors of Fortune 100 companies.

• Accountability in handling customer issues and driving them to closure.
• Being a technical expert in product upgrades and hotfix lifecycles.
• Effective troubleshooting and logical reasoning.
• Ability to handle escalated situations efficiently.
• Scale as an individual contributor quickly.
• Excellent collaboration skills and a team player.
• Knowledge base maintenance and contribution by creating documents for new issues faced.
• Strives for automation either by coding or by leading and influencing developers to build systems that are easy to run in production.
• Open to work in a 24*7 environment
• Willing to work from Coimbatore location.

What do we require?

• 3–4 years of hands-on experience with Linux (various distributions) and Windows Server environments.
• 3–4 years of experience in Networking, Security, and Certificate Management platforms.
• Strong background in managing, deploying, and applying hotfixes/patches for applications and web services.
• 2+ years of experience working with Kubernetes for container orchestration and management.
• Experience working with NoSQL databases (MongoDB preferred).
• Practical knowledge of shell scripting or Python for automation and troubleshooting
• Experience in Cloud environments such as AWS and Azure.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Good verbal and written communication skills for effective customer and stakeholder interaction.
• Certifications such as CCNA, Network+, RHEL, AWS, or Azure are preferred..

What do we desire?

• Devops CI/CD pipeline experience
• Supporting/troubleshooting java developed applications/products

What brings us together?

What makes us stand out from the rest is the people. The people who push hard every day to be more smart, passionate, resilient, creative, inclusive and curious. Surrounding ourselves with a bunch of diverse and talented minds has made us what we are, and we can't wait to see the positive impact it would have on you too

What's more in store?

AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.

Why AppViewX?

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX's policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.