Senior Technical Support Specialist
2 weeks ago
We are seeking a skilled Technical Support Engineer to deliver exceptional remote IT support with a primary focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.
About the Role- Job Summary
- This is a challenging role that requires strong analytical skills, attention to detail, and excellent communication skills.
- Responsibilities
- Troubleshoot complex issues remotely, minimizing downtime and ensuring system availability.
- Proactively monitor infrastructure via RMM tools and escalate systemic issues.
- Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.
- Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
- Work with an Architect for Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.
- Requirements
- Microsoft 365 expertise.
- Azure AD/Active Directory administration.
- Intune device enrollment, compliance policies, and app deployments.
- Exchange, SharePoint knowledge.
- Excellent problem-solving skills.
- Benefits
- Competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- Collaborative and dynamic work environment.
As a member of our team, you will have the opportunity to work on complex projects, develop your skills, and make a meaningful contribution to our organization.
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