Technical Support Specialist

2 hours ago

Coimbatore, Tamil Nadu, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 80,00,000

Job Title: Technical Support Specialist for Large Format Printers and Computer Systems


As a skilled Technical Support Specialist, you will be responsible for providing high-quality service support for computer systems and large format printing solutions. This role requires 2 years of experience in servicing and maintaining computers, printers, or large technical equipment.


Key Responsibilities:

  • Install, configure, and maintain Epson Large Format Printers at customer locations.
  • Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems (hardware and software).
  • Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
  • Troubleshoot and repair computer hardware, software, networking issues for business customers.
  • Perform calibration, alignment, and test prints to ensure optimal printer performance.
  • Maintain detailed service reports after each service visit, including issue diagnosis, resolution, and parts used.
  • Coordinate with technical support teams and engineers for complex troubleshooting.
  • Manage spare parts inventory and request replacements when needed.
  • Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
  • Ensure timely service response and achieve defined service KPIs.
  • Support customer escalations and follow up to ensure issue resolution and customer satisfaction.
  • Stay updated on new printer models, software updates, and technical service procedures.

Qualifications:

  • Any degree (Engineering, Science, IT, Computer Applications, etc.)
  • Diploma or Bachelor's Degree in Electronics, Mechanical, Computer Science, or related fields is preferred.
  • Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment.
  • Knowledge of large format printers (Epson preferred) or computer systems troubleshooting is a strong advantage.
  • Good understanding of networking, computer hardware, operating systems, and printer drivers.
  • Strong problem-solving skills with the ability to work independently in the field.
  • Willingness to travel frequently within the region.
  • Good communication and customer service orientation.

Why Work With Us?

  • Work with cutting-edge Epson large format printer technologies.
  • Hands-on experience with computer systems and high-end industrial equipment.
  • Opportunity to grow into advanced technical support and service management roles.
  • Competitive compensation and service incentives.
  • Exposure to a variety of industry sectors – technical, textile, photo, and industrial printing.

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