Technical Support Software Engineer

2 days ago

Coimbatore, Tamil Nadu, India beBeeSoftwareEngineer Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Overview

About CloudLabs:

We strive to deliver exceptional IT & Business consulting services at a competitive price.

The company has evolved into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services.

CloudLabs has seen a significant uptake in winning high-value projects and is now ready for its next phase of growth.

We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.

Key Benefits:

  • Competitive pay package
  • Attractive policy, medical insurance benefits, industry leading trainings
Job Summary

You will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to software solutions built on Java and Python.

This role offers an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms.

Responsibilities
  1. Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems
  2. Troubleshoot and resolve issues related to Java and Python-based applications
  3. Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions
  4. Reproduce customer-reported issues in internal environments and work with engineering teams for resolution
  5. Write and maintain support documentation, knowledge base articles, and diagnostic tools
  6. Escalate complex technical issues to senior support engineers or development teams as needed
Requirements

To be successful in this position you need to have:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 2-3 years of experience in a technical support or engineering role
  • Proficient in Java and Python for debugging and scripting tasks
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores
  • Familiarity with tools such as keytool, openssl, or similar
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
Preferred Qualifications

We are looking for someone who has:

  • Experience working with REST APIs, and tools like Postman
  • Exposure to Linux/Unix environments and command-line tools
  • Understanding of secure coding practices and security-first design
  • Experience with ticketing systems like Service Now, Jira
Experience required: 2-3 years of Experience

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