Hardware and Software Technical Support Professional

2 days ago


Coimbatore, Tamil Nadu, India beBeeTechnical Full time ₹ 7,00,000 - ₹ 14,00,000
Technical Support Specialist Job

Job Description:

The role of Technical Support Specialist entails providing expert technical assistance in a multi-lingual environment. The successful candidate will be responsible for addressing hardware, software, network, and application-related issues.

Key Responsibilities:

  • Act as the primary point of contact for all IT-related queries and incidents via phone, email, or ticketing system.
  • Provide advanced technical support in French and English for complex hardware, software, network, and application issues.
  • Troubleshoot and resolve incidents within agreed service level agreement (SLA) timelines or escalate to relevant teams when necessary.
  • Accurately log all incidents and requests in the Service Management tool.
  • Adhere to standard procedures for proper escalation of unresolved issues.
  • Collaborate with other IT teams to ensure seamless service delivery.
  • Contribute to the creation and maintenance of technical documentation and knowledge base articles.
  • Support remote users and ensure the optimal functionality of VPN, remote desktops, and other remote access tools.
  • Assist with employee onboarding and offboarding processes, including account setups and deactivations.

Requirements:

  • Proficiency in French and English (written and spoken).
  • Proven experience in a Technical Support / IT Analyst role (1–6 years preferred).
  • Good understanding of Windows OS, Microsoft Office Suite, Active Directory, and basic networking concepts.
  • Familiarity with IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or similar platforms.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work in a dynamic, team-oriented environment.
  • Flexibility to work shifts or weekends if required.

Benefits:

The ideal candidate will enjoy a comprehensive benefits package, including competitive compensation, opportunities for professional growth, and a supportive work environment.

What We Offer:

A stimulating work environment that fosters collaboration and innovation.



  • Coimbatore, Tamil Nadu, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Software Support ProfessionalJob Type: Full-timeLocation: Coimbatore, INAbout the Role:The Software Support Professional will be responsible for configuring, monitoring, and maintaining Access Control and CCTV systems' software and hardware globally. This role requires excellent technical skills, analytical thinking, and problem-solving...


  • Coimbatore, Tamil Nadu, India beBeeDesktop Full time ₹ 8,00,000 - ₹ 12,00,000

    Job SummaryWe are seeking a skilled Desktop Support Specialist to join our IT team. This individual will be responsible for providing technical support for desktop systems, hardware, and software.Main Responsibilities:Operating System Support: Install and configure operating systems across devices, ensuring seamless functionality and optimal...


  • Coimbatore, Tamil Nadu, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    About this RoleThis is a challenging opportunity to work as a key member of our team, ensuring exceptional support to customers and resolving technical issues efficiently.Responsibilities:We respond promptly to customer inquiries, providing technical assistance and guidance.We diagnose and troubleshoot hardware and software issues, utilizing our expertise to...


  • Coimbatore, Tamil Nadu, India beBeeItSupport Full time ₹ 9,00,000 - ₹ 15,00,000

    IT Support Specialist Level 2 Job DescriptionWe are seeking an experienced IT support specialist to join our team.The ideal candidate will have a bachelor's degree in computer science or a related field and at least 4 years of experience in the IT industry.Provide first/second level contact and problem resolution for customer issues.Work with third-party...


  • Coimbatore, Tamil Nadu, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 60,00,000

    Job OverviewWe are seeking an experienced technical support professional to join our global team.This role involves providing top-notch customer service through various channels, including phone, email, and chat. The ideal candidate will have a strong background in troubleshooting and resolving technical issues related to software applications, hardware...


  • Coimbatore, Tamil Nadu, India beBeeTechnical Full time ₹ 45,00,000 - ₹ 85,00,000

    Technical Support ProfessionalWe are seeking a highly skilled Technical Support Professional to provide exceptional technical assistance to our clients via various communication channels. In this role, you will be responsible for troubleshooting complex technical issues over the phone, email, or chat.Main Responsibilities:Deliver top-notch technical support...


  • Coimbatore, Tamil Nadu, India ONLINE CONSULTANCY SERVICES Full time ₹ 1,50,000 - ₹ 1,80,000 per year

    Bachelor's degree in Information Technology, Computer Science, or a related field preferred.1 - 2 years of proven experience as a Technical Support Specialist or similar role.Strong knowledge of computer systems, software, and hardware.Experience with remote desktop applications and help desk software.Excellent problem-solving and communication skills...


  • Coimbatore, Tamil Nadu, India beBeeServiceTechnician Full time ₹ 11,55,200 - ₹ 13,12,000

    We are seeking a highly skilled and experienced Senior Service Technician to join our team. This role is responsible for overseeing and coordinating service staff activities, providing technical support and training to other Service Technicians, and ensuring the accuracy of reports and data integrity.The ideal candidate will have advanced knowledge and...


  • Coimbatore, Tamil Nadu, India beBeeDesktop Full time ₹ 9,00,000 - ₹ 12,00,000

    Role: Junior Desktop Support SpecialistWe are seeking a motivated and skilled Junior Desktop Support Specialist to fulfill key responsibilities in our IT support team.Key Responsibilities:Provide top-notch technical assistance to end-users via phone, email, and remote access tools.Efficiently troubleshoot and resolve desktop-related issues.Collaborate with...


  • Coimbatore, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Helpdesk Specialist Job SummaryThis is a Helpdesk Specialist role that involves providing technical support and resolving issues for our clients. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and experience in IT troubleshooting.Main Responsibilities:Respond to customer inquiries and resolve technical issues...