
Senior Technical Support Expert
20 hours ago
We are seeking an experienced technical support professional to join our global team.
This role involves providing top-notch customer service through various channels, including phone, email, and chat. The ideal candidate will have a strong background in troubleshooting and resolving technical issues related to software applications, hardware devices, and network connectivity.
The selected individual will be responsible for maintaining accurate records of customer interactions using CRM software.
- Key Responsibilities:
- Offer technical assistance to clients via phone, email, or chat.
- Analyze and resolve technical problems associated with software applications, hardware equipment, and network connectivity.
- Keep precise records of customer interactions using CRM tools.
- Required Skills and Qualifications:
- 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended) for technical support.
- Bachelor's degree in any technical field.
- Excellent communication skills with outstanding verbal and written English proficiency.
- Able to work rotational shifts including night shifts.
Please note that this position requires occasional presence in the office based in Coimbatore.
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