Technical Support Executive
2 days ago
Job Title: Technical Support Executive - DEALER SEVICE NETWORK HANDLE,PUMP INDUSTRY
Location: Coimbatore
Department: MKT - Agri & Resi
Reporting To: Technical Support ManagerJob Summary:We are looking for a dynamic and experienced professional to lead and support our service network operations & defective management. The ideal candidate will be responsible for ensuring effective service coverage, maintaining high service standards, and driving continuous improvement across all service-related functions.Key Responsibilities:
- Collaborate with the field team to identify the need for appointing service centers and field service mechanics to ensure effective coverage.
- Oversee the appointment, training, and development of service centers and field service mechanics.
- Maintain minimum service Turnaround Time (TAT) through efficient service planning and execution.
- Continuously adopt and update service processes to align with industry standards.
- Ensure product and service offerings meet customer expectations.
- Share technical updates regularly and ensure they reach all levels of the marketing team, dealer network, and service centers.
- Coordinate with product development, manufacturing, quality, marketing, and service centers to improve repair efficiency.
- Audit customer feedback and deploy corrective actions accordingly.
- Manage and control service-related expenses.
- Analyze product complaints and defective trends for continuous improvement.
- Maintain a strong understanding of spare parts to support service operations effectively.
- Be open to travel as required to support field operations and service network activities.
Qualifications & Skills:
- Bachelor's degree in Engineering, Business Administration, or a related field.
- 3–5 years of experience in service operations, customer support, or related roles.
- Strong analytical, coordination, and communication skills.
- Knowledge of service management tools and spare parts handling.
- Willingness to travel and work in field environments.
Job Type: Full-time
Pay: ₹8, ₹38,544.94 per month
Benefits:
- Health insurance
- Provident Fund
Language:
- English,HINDHI (Preferred)
Work Location: Remote
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