IT Technical Support Professional

1 day ago

Coimbatore, Tamil Nadu, India beBeeExpert Full time ₹ 8,40,000 - ₹ 12,99,000
System Support Specialist

We are seeking a skilled system support specialist with 4 years of experience to provide comprehensive IT support across systems, networks, servers, and cloud platforms.

Key Responsibilities
  • System & User Support: Provide end-to-end support for desktops, laptops, printers, and mobile devices.
  • Manage user onboarding, offboarding, and access controls (Active Directory, Intune, O365).
  • Troubleshoot hardware, OS, and application issues.
  • Networking & Infrastructure: Configure, manage, and troubleshoot firewalls, routers, and switches.
  • Maintain and monitor network security and connectivity.
  • Support VPN, Wi-Fi, and remote access solutions.
  • Server & Application Support: Manage and maintain Windows Servers, Exchange, and SharePoint environments.
  • Perform backup and recovery operations using Veeam.
  • Support SQL Server databases (basic administration, backup, monitoring).
  • Cloud & Security: Administer Microsoft 365 (O365, Teams, OneDrive, SharePoint Online).
  • Manage Azure services including Intune, Azure AD, Defender, and Azure DevOps (pipelines, repos, artifacts, boards).
  • Build and maintain CI/CD pipelines in Azure DevOps for automation, testing, and deployment.
  • Compliance & Documentation: Maintain IT documentation, SOPs, and asset registers.
  • Ensure compliance with organizational IT security policies and international standards.
  • Assist with internal and external IT audits.
Required Skills & Experience
  • Technical Expertise: Strong knowledge of firewalls, routers, and switches.
  • Experience with Windows Server administration and Active Directory.
  • Hands-on with Microsoft 365 (O365, Exchange, SharePoint).
  • Networking & Security: Proficiency in network troubleshooting and monitoring tools.
  • Understanding of VPNs, DHCP, DNS, TCP/IP, VLANs.
  • Knowledge of CMMC, ISO 27001, and security best practices.
  • Soft Skills: Strong problem-solving and analytical skills.
  • Ability to prioritize and manage multiple tasks.
  • Excellent communication and documentation skills.

Customer-first mindset with proactive support approach.

Preferred Certifications
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft Certified: DevOps Engineer Expert (bonus)
  • CompTIA Network+ or Security+
  • ITIL Foundation (optional but a plus)
  • Veeam Certified Engineer (VMCE)

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