Technical Support Executive

3 weeks ago

Coimbatore, Tamil Nadu, India Manning Consulting Full time
Job Description

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to customer queries via phone, email, or chat in a timely and professional manner.
- Diagnose and troubleshoot technical problems and escalate complex issues to higher-level support if needed.
- Install, modify, and repair computer hardware and software.
- Maintain logs of issues and solutions to identify recurring problems and improve support processes.
- Collaborate with internal teams to ensure customer satisfaction and timely resolution.
- Guide customers through step-by-step solutions and provide product usage instructions.

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