Junior Technical Support Specialist

16 hours ago

Coimbatore, Tamil Nadu, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 30,00,000

We are seeking a skilled technical support specialist to join our team.

Job Description

We provide exceptional IT consulting services at a competitive price, helping clients achieve their goals through digital transformations and process-driven optimizations.

We welcome candidates rejoining the workforce after career break/parental leave and support their journey back into corporate life.

As a transformative partner for business acceleration advisory, application development, and managed services, we enable enterprises across the globe to realize their full potential.

Key Responsibilities

  • Respond to customer inquiries via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Benefits

  • Competitive pay package.
  • Attractive policy, medical insurance benefits, industry-leading trainings.

Experience required: 2-3 years of Experience

Job type: Onsite

Location: India

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