Customer Experience Representative

4 days ago

Navi Mumbai, Maharashtra, India TaskUs Full time

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Its clients rely on the company to represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in various sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. With a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States, TaskUs prioritizes employee well-being by offering competitive industry salaries and comprehensive benefits packages.

A key aspect of being a __________ at TaskUs involves participating in skills groups, counseling sessions, coaching sessions, and other wellness and resiliency programs. Employees have 24/7 access to the Wellness & Resiliency Team for mental wellbeing support.

Key Requirements:

  • All employees exposed to graphic content will attend wellness coaching sessions to ensure awareness of wellness resources and job adjustment.
  • All employees exposed to graphic content will participate in Resiliency Trainings.

Creating a Culture of Awareness and Prevention through Psychological Health and Safety:

TaskUs believes in transparency about job duties and potential impacts. Some campaigns include disturbing content, such as child exploitation and abuse, animal torture, gang violence, murder, hate speech, and pornographic content.

As a __________ , you should be aware of the potential risks related to this type of work. While TaskUs focuses on employee wellness with counselors on-site, resiliency programming, and other psychological health and safety initiatives, exposure to graphic and disturbing content is unavoidable in some roles. This may lead to distress, mental health symptoms, or Secondary Traumatic Stress for individuals sensitive to graphic content.

TaskUs reserves the right to reassign employees to other projects based on staffing needs, employee performance, and other considerations.

In order to create a safe community for all employees, the Wellness & Resiliency Team actively works towards primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts.

How We Partner To Protect You:

TaskUs will neither solicit money from you during the application process nor require any form of payment to proceed with your application. Ensure that you only communicate with authorized recruiters of TaskUs.

DEI:

In TaskUs, we believe that innovation and higher performance come from people with diverse backgrounds, demographics, and circumstances. We welcome applicants from all walks of life and are committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore our career opportunities and apply through our provided URL. Estimated salary: $50,000 - $70,000 per year.

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