Customer Experience Representative
4 weeks ago
About the Role:
We are seeking a skilled Customer Service Specialist to join our team at The GelBottle Inc. in Brighton. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through multiple communication channels.
Your Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner, providing accurate information about products, services, and policies.
- Conduct outbound sales calls to promote products and services, and resolve customer issues efficiently.
- Work closely with sales, marketing, and technical teams to ensure a cohesive approach to customer service.
- Develop and maintain strong relationships with customers to foster repeat business and customer loyalty.
About You:
We are looking for someone who is passionate about customer satisfaction, quick resolutions, and representing our brand in a friendly and engaging manner. To succeed in this role, you will need:
- Experience of omnichannel communications and working in a call centre environment.
- Excellent communication and interpersonal skills, with the ability to build rapport and generate buy-in with stakeholders.
- Confidence, articulacy, and a polite, helpful attitude.
- A flexible, patient, and assertive approach, with the ability to work in a fast-paced environment.
Why Choose The GelBottle Inc.?
We are a founder-led brand that values teamwork, fun, and recognition. As a member of our team, you can expect:
- A hybrid working arrangement, with flexibility to work from our Brighton HQ or remotely.
- A comprehensive benefits package, including 25 days' holiday, 'Daisy days', and a healthcare cash plan.
- Opportunities for career growth and development, with a focus on customer satisfaction and excellence.
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