Customer Experience Representative

3 weeks ago

Mumbai, Maharashtra, India Bark Full time
About Bark

Bark is a leading services marketplace that connects professionals with clients in over 1,000 unique categories. Our mission is to make finding the right professional quick and easy, with a presence in eleven countries and plans for further expansion.

Our cutting-edge technology ensures that you can always find the best professional for any job. With a talented team of over 220 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way.

Bark is a scaling business that has recently ranked 64th in the Sunday Times 100 fastest-growing private tech companies in 2023. We offer the best of both worlds - the excitement and agility of a start-up combined with the financial security and backing of a renowned private equity firm, EMK Capital.

About the Role

Bark is a rapidly growing business with 100% YoY growth for the last 3 years. We're consistently recruiting bright and ambitious people to join our team. As a Customer Experience Agent, you'll be the first point of contact for our professionals and ensure they understand how to make the most of our platform.

You'll be a product and customer expert, assisting new and existing professionals with any queries they may have. You'll handle inbound calls, onboard new professionals, and sell credits by showcasing the benefits of our platform. You'll also handle the day-to-day team inbox, responding to enquiries and resolving issues with a professional-first mindset.

Responsibilities

  • Be a product and customer expert, assisting new and existing professionals with any queries they may have
  • Handle inbound calls from our valued professionals, ensuring each communication is positive, empathetic, and solution-oriented
  • Onboard new professionals, getting them started and selling credits by showcasing the benefits of our platform and offering guidance to get them started successfully
  • Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business
  • Handle the day-to-day team inbox, responding to enquiries and resolving issues with a professional-first mindset

Shifts

You will be required to work 9:00am to 6:00pm Monday to Friday. This is a hybrid role, with 3 days in the office and the remaining days working from home.

Required Skills and Experience

  • Proficient in German and English (written and spoken). French fluency is a bonus
  • Customer-facing/sales experience desirable (not essential)
  • An interest in sales - no experience required
  • Adept at resolving a wide range of customer inquiries via phone and email
  • Ability to build strong rapport quickly and confidently with customers
  • Driven self-starter, self-motivated with a great work ethic
  • Confident in handling diverse queries, able to easily adapt to any given situation
  • Ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
  • Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls and admin
  • Exceptional attention to detail and follow-through

Salary and Perks

  • €28,000 base salary + uncapped commission (average €7,000+), (all sales are warm sales)
  • 25 days holiday per annum
  • Learning and Development budget of up to €250
  • Weekly prizes for top performers
  • Free lunches once a month

Diversity Statement

At Bark, we value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We foster an inclusive environment where everyone can thrive, and our focus is on hiring, retaining, and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed.

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