Customer Experience Representative
4 weeks ago
**About Us**
Sir H. N. Reliance Foundation Hospital & Research Centre is a renowned 345-bed multi-specialty tertiary care hospital in Mumbai, offering exceptional healthcare services.
**Job Overview**
We are seeking a skilled Customer Experience Representative to enhance patient interactions and communication across our contact center. This full-time position requires no prior experience, and the ideal candidate will possess strong communication skills and proficiency in handling contact centers and customer interactions.
**Key Responsibilities**
- Handle inbound and outbound calls efficiently, addressing patient queries and providing accurate information.
- Maintain comprehensive records of patient interactions and transactions for future reference.
- Coordinate with hospital departments to facilitate smooth patient services and follow-up.
- Assist in scheduling and confirming patient appointments to ensure a seamless experience.
- Identify and escalate unresolved issues to the appropriate departments for further action.
- Participate in training sessions to stay updated with hospital services, policies, and industry best practices.
- Contribute to process improvements that optimize the performance of the contact center.
**Requirements**
- Excellent communication skills to effectively interact with patients, healthcare professionals, and team members.
- Experience or understanding of contact center operations to efficiently manage and streamline customer interactions.
- Strong customer service orientation to address queries, resolve issues, and ensure patient satisfaction.
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