Customer Experience Representative

4 weeks ago


Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time

**About Us**
Sir H. N. Reliance Foundation Hospital & Research Centre is a renowned 345-bed multi-specialty tertiary care hospital in Mumbai, offering exceptional healthcare services.

**Job Overview**

We are seeking a skilled Customer Experience Representative to enhance patient interactions and communication across our contact center. This full-time position requires no prior experience, and the ideal candidate will possess strong communication skills and proficiency in handling contact centers and customer interactions.

**Key Responsibilities**

  • Handle inbound and outbound calls efficiently, addressing patient queries and providing accurate information.
  • Maintain comprehensive records of patient interactions and transactions for future reference.
  • Coordinate with hospital departments to facilitate smooth patient services and follow-up.
  • Assist in scheduling and confirming patient appointments to ensure a seamless experience.
  • Identify and escalate unresolved issues to the appropriate departments for further action.
  • Participate in training sessions to stay updated with hospital services, policies, and industry best practices.
  • Contribute to process improvements that optimize the performance of the contact center.

**Requirements**

  • Excellent communication skills to effectively interact with patients, healthcare professionals, and team members.
  • Experience or understanding of contact center operations to efficiently manage and streamline customer interactions.
  • Strong customer service orientation to address queries, resolve issues, and ensure patient satisfaction.


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