Customer Service Representative Lead

2 weeks ago


Navi Mumbai, Maharashtra, India TrupointIt and Consulting Full time
Job Description

We are seeking a highly skilled Customer Service Representative Lead to join our team at TrupointIt and Consulting.

About the Role

This is an excellent opportunity for a motivated and customer-focused individual to take on a leadership role in providing top-notch service to our clients. As a Customer Service Representative Lead, you will be responsible for resolving customer complaints, responding to inquiries, and ensuring overall customer satisfaction.

Key Responsibilities:
  • Resolve Customer Complaints: Utilize effective communication skills to resolve customer complaints in a timely and professional manner.
  • Manage Customer Accounts: Process customer adjustments, handle account inquiries, and maintain accurate records of customer interactions.
  • Provide Product Information: Offer detailed information about our products and services, including features, benefits, and usage instructions.
  • Sell Products and Services: Upsell and cross-sell our products and services to customers, increasing revenue and customer satisfaction.
  • Work with Team Members: Collaborate with other Customer Service Representatives to achieve team goals and objectives.
Requirements:
  • Customer Support Experience: Minimum 1 year of experience in a customer-facing role.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact with customers in a professional and courteous manner.
  • Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement effective resolutions.
  • Time Management Skills: Effective time management skills, with the ability to prioritize tasks and meet deadlines.
Salary Range:

$45,000 - $65,000 per year, depending on experience.

Benefits:
  • Health Insurance: Comprehensive health insurance plan, including medical, dental, and vision coverage.
  • Vacation Time: Generous paid vacation time, including sick leave and holidays.
  • Professional Development: Opportunities for training and professional development, including workshops and conferences.
About Us:

TrupointIt and Consulting is a dynamic and growing company that values its employees and customers. We offer a positive and supportive work environment, with opportunities for career growth and development.



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