Customer Service Representative

1 month ago


Navi Mumbai, Maharashtra, India Must skill pvt LTD Full time
Job Description

At Must Skill Pvt LTD, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Key Responsibilities:

  • Handle a high volume of inbound and outbound calls to customers and clients, resolving issues and providing solutions in a timely and professional manner.
  • Identify customer needs and preferences, and provide personalized service to meet their expectations.
  • Upsell and cross-sell products and services to customers, where possible.
  • Maintain accurate records of customer interactions and analyze data to improve customer service processes.
  • Collaborate with internal teams to resolve customer complaints and issues.
  • Meet or exceed performance targets and contribute to team goals.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple priorities.
  • Strong problem-solving and analytical skills.
  • Proficiency in using customer service software and technology.
  • High school diploma or equivalent required; degree in a related field preferred.

What We Offer:

  • A competitive salary range of $10,000 to $45,000 per year.
  • A comprehensive benefits package, including health insurance, paid time off, and retirement savings plan.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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