Customer Service Representative
4 weeks ago
About the Role
Sun Chemical Corporation is seeking an experienced Customer Service Representative to join our team in Parsippany, New Jersey. In this role, you will be responsible for ensuring smooth order processing and accurate order status reporting for our customers in Asia.
Main Responsibilities
- Order Management
- Process purchase, sales, and delivery orders in a timely manner, ensuring accuracy and attention to detail.
- Support credit management, billing, and accounts receivable follow-up, maintaining effective communication with customers and internal stakeholders.
- Coordinate and process export/import activities, verifying document content consistency and ensuring timely delivery of shipping documents.
- Manage master data maintenance to ensure efficient order management.
- Resolve daily order processing issues, collaborating with internal stakeholders to ensure seamless operations.
- Order Status Reporting
- Provide order status reports, monitoring customer order placement against sales forecasts.
- Prepare and update order status reports, inventory reservation reports, air-freight order reports, and service performance reports.
Requirements
To succeed in this role, you will need a min Bachelor's Degree and a minimum of 5 years of experience in customer service or order processing, preferably in a service centre setting. You should possess strong attention to detail, excellent communication skills, and knowledge of business processes, including SAP and order-to-cash processes.
We are an Equal Employment Opportunity Employer
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