Customer Service Representative

2 weeks ago


Navi Mumbai, Maharashtra, India Sun Chemical Full time

About the Role

Sun Chemical, a leading producer of packaging and graphic solutions, is seeking a skilled Customer Service Representative to join their team. This role will involve providing exceptional customer support, ensuring timely delivery of products and services, and fostering strong relationships with clients.

Key Responsibilities

  • Provide prompt and effective customer support through various communication channels.
  • Manage and resolve customer complaints in a timely and professional manner.
  • Coordinate with internal teams to ensure seamless order management and delivery.
  • Monitor and analyze customer feedback to improve service quality and satisfaction.
  • Collaborate with the sales team to develop and maintain strong customer relationships.

Requirements

  • Bachelor's degree in a relevant field or equivalent experience.
  • Minimum 5 years of experience in customer service or supply chain management.
  • Excellent communication and problem-solving skills.
  • Proficiency in SAP and MS Excel.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer

Sun Chemical is committed to providing a dynamic and inclusive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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