Customer Service Representative

3 weeks ago


Navi Mumbai, Maharashtra, India Iqraplacement Full time
Job Title: Customer Service Representative

Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Iqraplacement. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers through various servicing channels, ensuring that their queries are resolved professionally and efficiently. Key Responsibilities:
  • Answer customer queries professionally through all the servicing channels and provide information/resolutions within the specified turnaround time.
  • Record and categorize all customer interactions.
  • Interact with internal departments for query resolution and maintain regular follow-ups.
  • Provide regular updates to customers for attempted open cases.
  • Adhere to the servicing escalation matrix to achieve specified TATs.
Requirements:
  • Graduation with Excellent Communication skills.
  • Fresher candidates are welcome.


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